Centre manager
2 days ago
Job Title: Centre Manager – Operations
Location: Mangalore, Karnataka.
Salary: ₹35-40k/month + Performance based incentive.
Job Overview
The Centre Manager – Operations will be responsible for the end-to-end management of the coworking space, ensuring smooth day-to-day operations, excellent member experience and efficient facility management. The role requires a blend of hospitality, operations, and business acumen.
Key Responsibilities
- Centre Operations & Administration
-Manage daily operations of the coworking space, ensuring seamless functioning of facilities and services.
-Supervise housekeeping, security, and maintenance staff for high standards of cleanliness, safety, and upkeep.
-Ensure compliance with company policies, procedures, and statutory requirements.
-Coordinate with vendors, facility teams, and service providers for timely execution of tasks.
- Member Experience & Client Relations
-Act as the primary point of contact for all members and resolve queries/issues promptly.
-Foster strong relationships with clients to ensure satisfaction, retention, and renewals.
-Organize community engagement activities, networking events, and client feedback sessions.
- Business & Revenue Management
-Support sales team in achieving occupancy targets by conducting walkthroughs, handling client queries, and assisting in closures.
-Monitor billing, collections, and account reconciliation for clients.
-Track and report centre performance metrics (occupancy, revenue, costs, member satisfaction).
- People Management
-Lead and motivate on-ground teams including front desk, operations executives, and support staff.
-Schedule shifts, delegate responsibilities, and monitor performance.
-Conduct regular training to maintain high service standards.
- Facility & Infrastructure Management
-Oversee preventive and breakdown maintenance of the centre.
-Ensure availability of IT support, internet, utilities, and office supplies.
-Manage vendor contracts and service-level agreements (SLAs).
Key Skills & Competencies-
1-Strong leadership and people management skills.
2-Excellent communication and client-handling ability.
3-Problem-solving and conflict resolution skills.
4-Knowledge of facility management and operations.
5-Basic understanding of P&L, budgeting, and cost control.
6-Ability to multitask and work in a fast-paced environment.
Qualifications & Experience
1-Graduate/Postgraduate in Business Administration, Hospitality, or related field.
2-2-3 years of experience in operations, preferably in coworking, hospitality, retail, or facility management.
Interested candidates can share their resume
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