Guest Service Associate

1 week ago

Chennai, Tamil Nadu, India Randstad Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

Job Summary:

We are looking for a highly organized and service-oriented professional to manage client

visit experiences and support facility operations in a dynamic IT environment. This role is

ideal for candidates with a hospitality background who can bring a high level of

professionalism, attention to detail, and customer-centric mindset to enhance client

engagement and workplace experience.

Key Responsibilities:

Client Visit Experience:


• Plan and execute end-to-end client visits, including agenda creation, logistics, and

coordination with internal stakeholders (sales, delivery, leadership).


• Ensure a seamless and premium experience for clients from arrival to departure.


• Prepare and maintain client-ready meeting rooms, AV setups, and branded materials.


• Coordinate with security, reception, and pantry teams to ensure smooth operations

during visits.


• Act as the primary point of contact for visiting clients, ensuring hospitality and

professionalism at all times.

Facility Coordination:


• Collaborate with the facilities team to ensure the workplace is always client-

readyclean, safe, and well-maintained.


• Support space planning, seating arrangements, and meeting room management.


• Coordinate with vendors for housekeeping, catering, and maintenance services.


• Assist in organizing internal events, town halls, and leadership visits.

Administrative & Reporting:


• Maintain visit logs, feedback forms, and post-visit reports.


• Track and manage inventory of hospitality supplies and welcome kits.


• Support budgeting and procurement related to client visit and facility needs.

Qualifications:


• Bachelor's degree in Hospitality Management, Business Administration, or related field.


• 3–5 years of experience in hospitality, front office, or client servicing roles—preferably

in IT, corporate, or facility management environments.

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