Guest Service Associate

4 days ago

Chennai, Tamil Nadu, India Naukri Hospitality Jobs Full time ₹ 3,00,000 - ₹ 4,50,000 per year

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the F&B service department. The ideal candidate will have excellent customer service skills and be able to provide top-notch service to our guests.

Roles and Responsibility

  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Coordinate with other departments to ensure seamless service delivery.
  • Maintain high standards of cleanliness and hygiene in public areas.
  • Provide exceptional customer service by responding promptly to guest requests and concerns.
  • Collaborate with colleagues to achieve sales targets and improve overall performance.
  • Develop and implement effective strategies to enhance guest satisfaction.

Job Requirements

  • Excellent communication and interpersonal skills are required to work effectively with diverse groups.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills to resolve complex issues efficiently.
  • Knowledge of hotel operations and procedures is essential.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Team player with a positive attitude and willingness to learn and grow.

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