Voice Support Executive

5 days ago

Mumbai, Maharashtra, India Brace Infotech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

JOB FUNCTIONS AND RESPONSIBILITIESHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not metLogs all borrower contacts into the loan servicing systemOffer long term resolutions to customers to resolve delinquencyProficient use of an autodialing system to maximize effectiveness and increase contact ratiosRequired to make the prescribed number of contacts during the daily work scheduleFamiliar with the customer relations functions and the services offeredPerform miscellaneous job-related duties as assigned by the department managerEDUCATION / EXPERIENCEThis position requires strong customer service skillsMust be fluent in EnglishOverall knowledge and experience in mortgage loan servicing desirable but not requiredGraduate degree is preferredUndergraduates must have at least 6 months call center experienceWORK SCHEDULE OR TRAVEL REQUIREMENTSMust be willing to work in US timingsShifts and Schedules:  Our call center hours of operation are Monday Friday 8:00am – 9:00pm EST, and on Saturdays 8:00am – 5:00pm EST, shifts will fall into those timeframes.Associate must have stable internet connect (>50 MBS speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home.We are currently on hybrid business model where employees will be scheduled to work from office and or at time work from home.Associated will be required to work from office for Training and initial production days till they start meeting production / performance numbers consistently - minimum 6 monthsAssociate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.

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