Specialist, Customer Care Center – Service

2 days ago

Bengaluru, Karnataka, India Onity Group Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB FUNCTIONS AND RESPONSIBILITIES

  • Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
  • Logs all borrower contacts into the loan servicing system
  • Offer long term resolutions to customers to resolve delinquency
  • Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
  • Required to make the prescribed number of contacts during the daily work schedule
  • Familiar with the customer relations functions and the services offered
  • Perform miscellaneous job-related duties as assigned by the department manager

EDUCATION / EXPERIENCE

  • This position requires strong customer service skills
  • Must be fluent in English
  • Overall knowledge and experience in mortgage loan servicing desirable but not required
  • Graduate degree is preferred
  • Undergraduates must have at least 6 months call center experience

WORK SCHEDULE OR TRAVEL REQUIREMENTS

  • Must be willing to work in US timings
  • Shifts and Schedules: Our call center hours of operation are Monday – Friday 8:00am – 9:00pm EST, and on Saturdays 8:00am – 5:00pm EST, shifts will fall into those timeframes.
  • Associate must have stable internet connect (>50 MBS speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home.
  • We are currently on hybrid business model where employees will be scheduled to work from office and or at time work from home.
  • Associated will be required to work from office for Training and initial production days till they start meeting production / performance numbers consistently - minimum 6 months
  • Associate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.

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