Customer Service Executive
2 days ago
Company Description
VISASKART.COM specializes in premium consultation services for TOURIST VISA , BUSINESS VISA ETC. The company also provides assistance with tourist visas for all countries, along with ticketing, hotel bookings, and travel insurance solutions. Our team of seasoned experts in the travel and immigration domain is known for their expertise and high success rates. We are committed to helping our clients achieve their travel and immigration goals effectively and efficiently.
Role Description
This is a full-time, on-site Customer Service Executive role based in Delhi, India. The Customer Service Executive will handle client inquiries, provide high-quality customer support, and ensure customer satisfaction. Day-to-day responsibilities include actively addressing clients' needs, managing customer queries and concerns, maintaining records, and ensuring excellent service standards are met to enhance customer experience.
Qualifications
- Strong interpersonal and communication skills
- Proficiency in customer support and understanding of customer service protocols
- Knowledge in customer service management to ensure an exceptional customer experience
- Ability to resolve client issues and deliver customer satisfaction
- Excellent organizational and multitasking abilities
- Proficiency in using CRM software is a plus
- Prior experience in immigration consultation or travel-related services is an advantage
- Bachelor's degree or equivalent qualification
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