Mortgage Manager

JOB DESCRIPTION

Join J.P. Morgan as a Vice President - Processing and shape the future of Private Bank mortgage operations. Empower teams to deliver high-quality, compliant results in a dynamic, fast-paced environment. Advance your leadership career while driving process improvements and fostering a culture of excellence.

Job Summary

As a Vice President - Processing within Private Bank Mortgage Operations, you provide strategic leadership and oversight to teams of Mortgage Processing Specialists. You ensure efficient, accurate, and compliant processing of mortgage applications, guiding teams to maintain high standards and meet deadlines. You drive operational excellence, facilitate stakeholder coordination, and uphold regulatory requirements across all stages of the mortgage lifecycle.

Job Responsibilities:

• Oversee management and performance of Mortgage Processing teams
• Ensure acquisition and accuracy of third-party and vendor information
• Provide strategic direction and resolve issues with cross-functional mortgage teams
• Foster clear communication and collaboration with stakeholders
• Achieve "clear to close" status and address quality control findings
• Oversee compliance with federal and state regulatory requirements
• Monitor and manage regulatory compliance laws and guidelines
• Drive quality improvements and review operational results
• Manage quality reports, SLA deadlines, and expiring rates
• Remediate escalations and manage issues promptly
• Deliver monthly scorecard results and funding forecasts

Required qualifications, capabilities and skills

• Hold a Bachelor's degree
• Demonstrate minimum 5 years of U.S. mortgage loan origination experience
• Exhibit 5 years of people management and client service delivery experience
• Apply expertise in mortgage concepts and major US mortgage regulations
• Communicate effectively in written and verbal formats
• Analyze documents such as Title, Insurance, and Appraisal
• Work independently and lead teams in high-production environments

Preferred qualifications, capabilities and skills

• Possess a Post Graduate degree
• Demonstrate experience in loan processing and production management
• Organize, prioritize, and manage work allocation and exception handling
• Suggest process enhancements and automation opportunities
• Deliver new procedures and ensure team adherence to policies
• Oversee projects and feedback sessions for workflow improvements
• Motivate, recognize, and retain employees to achieve business targets

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.