
Customer Success Associate
1 week ago
Roles and Responsibilities
- Handle customer inquiries, complaints, and feedback via phone.
- Resolve customer issues in a timely and professional manner to ensure high lvels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors as needed.
Desired Candidate Profile
- 1-3 years of experience in BPO/Call Centre industry in international process (Mandatory).
- Fluent English language skills.
- Excellent customer service skills with ability to handle multiple conversations simultaneously.
- Only Graduates.
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