Customer Success Associate

1 week ago

Gurgaon, Haryana, India Iqubit Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Handle customer inquiries, complaints, and feedback via phone.
  • Resolve customer issues in a timely and professional manner to ensure high lvels of customer satisfaction.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Escalate complex issues to senior team members or supervisors as needed.

Desired Candidate Profile

  • 1-3 years of experience in BPO/Call Centre industry in international process (Mandatory).
  • Fluent English language skills.
  • Excellent customer service skills with ability to handle multiple conversations simultaneously.
  • Only Graduates.

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