Head of Customer Support

6 days ago

Delhi, Delhi, India Kanchan Fashion Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,00,000 per year

Location:
Kanchan Fashion, Chandni Chowk, Delhi

Timings: 10:30am - 8:00pm | Mon-Sat

Salary: 20, ,000/month

Employment Type:
Full-time

About Us

Kanchan Fashion is one of India's leading bridal and ethnic wear brands, serving customers across India through online platforms, video appointments, and in-store experiences. We deliver luxury, trust, and exceptional service — and now we're looking for a strong leader to elevate our customer experience even further.

Role Overview

We are seeking a highly driven and emotionally intelligent
Head of Customer Support
to lead and scale our support operations across WhatsApp, Instagram, phone calls, website chat, and video appointments. The ideal candidate has a strong understanding of customer psychology, team management, escalation handling, and service excellence.

Key Responsibilities

  • Manage WhatsApp inquiries and ensure fast, accurate, and warm responses.
  • Oversee Instagram DM queries and ensure high-quality brand communication.
  • Monitor and improve the customer experience across video shopping calls and post-purchase support.
  • Reduce response time, increase customer satisfaction, and improve conversion from inquiry to sale.
  • Collaborate with sales, operations, and marketing teams to resolve complex issues.
  • Handle escalations personally with professionalism and empathy.

Requirements

  • 2+ years of customer support experience
  • Strong communication skills (English & Hindi).
  • Ability to manage high-volume queries with grace and speed.
  • Experience in handling high-value luxury/bridal customers (preferred).
  • Data-driven mindset with experience in reporting and metrics.
  • High emotional intelligence and conflict-resolution skills.

What We Offer

  • Opportunity to lead customer experience for one of India's fastest-growing bridal brands.
  • A dynamic and supportive work environment.
  • Growth and leadership opportunities as the brand expands.

  • Customer Support

    4 days ago

    Delhi, Delhi, India Geotrackers Mobile Resources Management Pvt Ltd Full time ₹ 4,80,000 per year

    Company ProfileGeotrackers Mobile Resource Management Pvt. Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions...

  • Project & Customer Support / Technical Executive

    7 days ago

    Delhi, Delhi, India Lezivia Lifesciences Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Project & Customer Support / Technical ExecutiveDepartment: Projects & Technical ServicesLocation: Delhi, NoidaReporting To: Project Manager / Head – Technical ServicesKey ResponsibilitiesProjects• Carry out installations as per company's technical guidelines and instructions.• Manage and execute projects efficiently, ensuring adherence to...

  • Head of Customer Experience and Operations

    2 weeks ago

    Delhi, Delhi, India Venture Smarter Full time US$ 90,000 - US$ 1,08,000 per year

    The Role: Company: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building...

  • Customer Support

    2 days ago

    Delhi, Delhi, India K95 Foods Private Limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Key ResponsibilitiesAct as a trusted liaison between the Director and internal/external stakeholders.Manage the Director's daily schedule, calendar, meetings, and travel arrangements.Handle confidential information with utmost discretion and integrity.Draft, review, and organize important business communications, reports, and presentations.Coordinate with...

  • Customer Support Executive

    7 days ago

    Delhi, Delhi, India Geotrackers MRM Pvt. Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that...

  • Customer Support Officer

    7 days ago

    Delhi, Delhi, India Geotrackers Mobile Resource Management Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company ProfileGeotrackers Mobile Resource Management Pvt. Ltd.Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions...

  • Customer Support Officer

    7 days ago

    Delhi, Delhi, India Geotrackers MRM Pvt. Ltd Full time ₹ 18,00,000 per year

    Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that...

  • Customer Support Officer

    1 week ago

    Delhi, Delhi, India Geotrackers Mobile Resources Management Pvt Ltd Full time ₹ 2,80,000 - ₹ 4,20,000 per year

    Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that...

  • Customer Service Support Manager

    7 days ago

    Delhi, Delhi, India MARS Cosmetics Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We at MARS Cosmetics are hiring for aCustomer Support Managerwith basic requirements mentioned below:Job Title:Customer Support ManagerDepartment:Customer SupportLocation:New Delhi (Head Office) – Netaji Subhash PlaceAbout MARS CosmeticsMARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity and making...

  • IT Head

    7 days ago

    Delhi, Delhi, India RGTL Industries Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionRGTL Industries Limited is a chemicals company based in Ahmedabad, Gujarat, India. The company is dedicated to the development, manufacture, and supply of chemical products. RGTL Industries Limited prides itself on innovation, quality products, and customer satisfaction.Role DescriptionThis is a full-time on-site role for an IT Head at...