Customer Support Executive
7 days ago
Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.
Job Title: Customer Support Executive
Experience : 2-7 years
Job Description
● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles
● Manage daily installation / post installation schedule for pan-India locations
● Co-Ordinate with customer team & field staff for schedule assignment
● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests
● Follow-up with customer within a 24hour period in regards to the initial phone call or email
● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.
● Raise repair invoices to customers
● Manage inventory of spares and consumables
● Manage logistics for supplying fresh spares to service technicians pan India
● Co-ordinate with service technicians for return of defective goods to Head Office
● Manage Ensure service technicians
● Conduct Training Sessions for technicians
● Support to field staff
● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise
● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.
● Handling Reports management in ERP
Desired Profile
● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations
● Must have network of service technicians for fitting electrical accessories on at least 100+ locations
● Computer Savvy
● Good Skills on Excel
● Strong Communication Skills
● Ability to diffuse volatile situations with professionalism and courtesy
● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.
● Excellent analytical and conflict resolving skills
● Willing to travel for purposes of hiring, training and managing service technicians.
Location:
New Friends Colony, Delhi Near Ashram & Sukhdev Vihar Metro Station.
-
Customer Support Executive
3 days ago
Delhi, Delhi, India Mohan Wooden Doors Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionMohan Wooden Doors specializes in manufacturing a wide variety of doors, including teak wood doors, pine wood doors, synthetic doors, laminate doors, and veneer doors. With a presence all over India and a strong export market, we pride ourselves on delivering high-quality products to our customers.Role DescriptionThis is a full-time...
-
Customer Support Executive
5 days ago
Delhi, Delhi, India Mohh Furniture Full time ₹ 2,00,000 - ₹ 4,00,000 per yearCustomer Support Executive – MOHH FurnitureWe're looking for a proactiveCustomer Support Executiveto deliver excellent customer service and ensure a smooth buying experience for our clients. The ideal candidate is a strong communicator with a customer-first mindset and the ability to handle inquiries across multiple channels. ResponsibilitiesAssist...
-
Customer Care Executive
7 days ago
Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per yearJob Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...
-
Customer Support Executive
2 days ago
Delhi, Delhi, India Zero Solution Full time ₹ 20,000 - ₹ 40,000 per yearJob description: Customer Support Executive (D2C Experience Mandatory)Location: Okhla, South Delhi | OnsiteExperience Required: 2+ YearsEmployment Type: Full-TimePackage: Upto 35KWork mode: Onsite, 6 days a weekAbout the Role:We are looking for a proactive and customer-focusedCustomer Support Executiveto join our growing D2C brand. The ideal candidate should...
-
Customer Support Executive
2 weeks ago
Delhi, Delhi, India NEODRIFT® Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany : NeodriftLocation : Work From HomeType : Part-TimeSalary : Per MonthSend Your CVs @ on Whatsapp (Hr Piyush Sharma)Company DescriptionDiscover NEODRIFT, your top choice for innovative car and bike accessories. Our diverse selection includes high-quality art leather seat covers, neck cushions, back support cushions, and more designed for various...
-
Customer Support Executive
2 days ago
Delhi, Delhi, India Seven Full time ₹ 30,000 - ₹ 36,000 per yearLocation: NangloiSalary: 2.5 LPA - 3 LPAKey Responsibilities:Respond to customer inquiries via phone, email, and chatShare customer feedback to improve products and servicesMake outbound calls to promote and sell apparel collectionsHandle inbound leads and close sales effectivelyUnderstand customer needs and recommend suitable productsProvide post-sales...
-
Customer Support Executive
3 days ago
Delhi, Delhi, India Muditam Ayurveda Full time ₹ 20,000 - ₹ 22,000 per yearE:,W:Job descriptionJob Title: Customer Support ExecutiveJob Type:Full-time, Work from Office (WFO)Shift Timing: 9:00 AM – 6:00 PM (6 Days Working)Location:Chhatarpur (Delhi)Salary:₹20000-₹22000Experience:Fresher & Experienced bothIndustry:Health & Wellness | NutraceuticalsAbout Muditam AyurvedaMuditam Ayurveda is a diabetes-focused health and wellness...
-
Customer support Executive
2 weeks ago
Delhi, Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time ₹ 2,64,000 per yearAbout RoadCast:RoadCast is a leading logistics automation platform, providing AI-powered mobility management solutions. We value exceptional customer service and seamless operations.Job Overview:We are seeking a Customer Support Executive with excellent English communication skills to manage customer inquiries, resolve issues, and ensure satisfaction.Key...
-
Customer Support Executive
4 days ago
Delhi, Delhi, India Udyari Solutions LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per yearRole: Customer Care / Customer SupportLocation: Delhi (Okhla)Experience: Freshers or 0-1 YrsQualification: GraduateJob Summary:We are looking for a Customer Care Executive to join our RMA (Return Merchandise Authorization) team. The ideal candidate should have strong communication skills, a customer-centric attitude, and basic knowledge of Excel to manage...
-
Customer Support Executive
2 days ago
Delhi, Delhi, India SNEAKINN Full time ₹ 22,000 - ₹ 35,000 per yearCompany Overview:Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting- edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a...
