Customer Support Executive

2 days ago

Delhi, Delhi, India SNEAKINN Full time ₹ 22,000 - ₹ 35,000 per year

Company Overview:
Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting- edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at and follow us on Instagram at @sneakinn_laundry.

Position:
Customer Support Executive

Location:
Sultanpur, New Delhi (Landmark - MG Road, Near Chhatarpur)

Job Type:
Full-Time
Timings:
10 AM to 7 PM
Responsibilities:

· Proactively call customers to gather feedback on their experiences with our services and identify areas for improvement.

· Handle customer grievances, providing effective solutions and ensuring customer satisfaction.

· Offer call support to assist customers with inquiries, order status updates, and scheduling pickups for their laundry items.

· Maintain detailed records of customer interactions, including inquiries, complaints, and feedback.

· Collaborate with the operations team to ensure smooth order processing and timely delivery.

· Stay informed about company products, services, and policies to address customer concerns accurately.

· Work towards maintaining a high level of customer satisfaction through consistent follow-up and professional communication.

Requirements:

· Excellent communication skills, both written and verbal.

· Prior experience in customer support or a similar role, particularly with call handling, is preferred.

· Strong problem-solving abilities and experience in managing customer complaints.

· Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

· Familiarity with the laundry service industry and a basic understanding of luxury fashion brands, high fashion, handbags, footwear, and other leather accessories is a plus.

· Proficient in using communication platforms and handling both chat and voice calls.

· years' experience in a service industry is a plus.

· Strong attention to detail and a commitment to providing exceptional customer service.

Salary Range 22k to 35k.

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