Barista Coffee Maker
1 day ago
A Barista at ALDO CAFE is the face of our coffee experience. This role requires a perfect blend of technical expertise in coffee preparation and exceptional customer service to create a welcoming and memorable environment for every guest.
Core Responsibilities & Duties
1. Coffee & Beverage Mastery
- Expert Preparation: Prepare and serve all hot and cold beverages (espresso drinks, drip coffee, teas, smoothies, etc.) consistently following established recipes and quality standards.
- Espresso & Milk Art: Operate and maintain the espresso machine and grinders. Execute proper espresso extraction and master milk steaming/texturing for lattes and cappuccinos.
- Custom Orders: Accurately take and fulfill custom drink orders, paying close attention to customer preferences regarding milk alternatives, sugar ratios, and specific preparations.
- Product Knowledge: Maintain expert knowledge of our coffee beans, roasts, brewing methods, and menu items to confidently educate customers and offer recommendations.
2. Customer Service & Sales
- Warm Welcome: Greet all customers promptly, enthusiastically, and with a friendly demeanor.
- Order & POS Handling: Efficiently take customer orders, accurately input them into the Point of Sale (POS) system, and handle cash and credit/debit transactions with accuracy.
- Problem Resolution: Address customer inquiries, concerns, or complaints promptly and professionally, escalating issues to the Shift Supervisor or Manager when necessary.
- Upselling: Promote and suggest seasonal drinks, specials, and food items to enhance the customer experience and drive sales.
3. Cleanliness, Maintenance & Operations
- Workspace Management: Maintain an immaculate and organized coffee bar, workstation, and customer seating areas at all times.
- Equipment Care: Perform daily and weekly cleaning and preventative maintenance on all brewing equipment, including the espresso machine, grinders, and drip brewers.
- Restocking & Inventory: Proactively monitor and replenish all supplies, including coffee beans, milk, syrups, pastries, paper goods, and retail merchandise.
- Safety & Compliance: Adhere strictly to all health, sanitation, and safety guidelines for food handling, preparation, and equipment operation.
Required Skills & Qualifications
- Experience: [Specify if you need 6+ months, 1 year, or are willing to train enthusiastic individuals.]
- Technical Skills: Hands-on experience operating a commercial espresso machine and grinder (preferred).
- Customer Service: Proven track record of providing excellent customer service in a high-volume environment.
- Communication: Strong verbal communication skills to interact clearly and politely with customers and team members.
- Efficiency: Ability to multitask and maintain composure and speed during peak rush hours.
- Availability: Must be reliable and flexible to work [e.g., early morning shifts, weekends, and holidays].
Job Types: Full-time, Permanent
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
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