Manager, Site Payments

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Job Function:

R&D Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

People Leader

All Job Posting Locations:

Bangalore, Karnataka, India, Hyderabad, Andhra Pradesh, India, Mumbai, Maharashtra, India

Job Description:

Position Summary:

The Manager, Payments is responsible for ensuring execution of the end-to-end clinical site payments process for an assigned country or region. The Manager will work closely with other teams within Contract & Centralized Services (CCS) and within the broader Global Clinical Operations (GCO) organization to ensure timely, accurate, and compliant payments to clinical investigator sites for clinical trial related activities.

Principal Responsibilities:

Process

Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies Develop and implement training programs and SOPs for the payments team Collaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs) Assist with complex issue resolution and/or provide guidance related to site payments Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution Review and consult on Clinical Trial Agreement (CTA) negotiations, specifically providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation

Technology

Proficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP, eMarketplace, etc.)

People

Manage work allocation and workload distribution for assigned country or regional payments team, ensuring efficient operation and coverage of all tasks Provide people leadership through coaching, mentoring, and developing team members to build high-performing, motivated team Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting strong team culture

Principal Relationships:

This position reports to Associate Director, Payments.

Internal:

• Internal Business Partners (CCS, GD, etc.)

External:

• Clinical Investigator Sites
• Commercial Suppliers

Education and Experience Requirements:

• Bachelor's degree or equivalent
• 7-10+ years' experience and/or equivalent competencies in pharmaceutical industry/clinical research. Team management experience is preferred.
• 4+ years' experience in clinical trial management or site payments within the pharmaceutical or healthcare industry
• Ability to work effectively in cross-functional teams
• Strong and proven analytical and problem resolution skills 
• Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
• Able to reason both abstractly/conceptually as well as practically
• Able to operate both at the local level and globally and connect easily at various levels in the organization
• Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment
• Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills
• Excellent communication skills (both oral and written)
• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred
• Previous experience working in virtual teams preferred

DECISION-MAKING AND PROBLEM-SOLVING

• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects 
• Work is performed with oversight by the Associate Director, Payments but the expectation is that the individual can work independently on their own
• Able to work independently as well as in a collaborative team environment

Other:

• Fluency in English required.
• Travel Percentage: 10-15%

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