MMS BPO International Process

5 days ago

Jaipur, Rajasthan, India 21st century global services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Overview

We are seeking a Junior Level professional for the MMS BPO International Process with proficiency in German Language. The position is full-time and based in Jaipur. The candidate will be responsible for managing international client calls and ensuring excellent service through efficient process handling and CRM software usage.

Qualifications and Skills

  • German language proficiency (Mandatory skill): Essential for effective communication with German-speaking clients and stakeholders.
  • Customer relationship management (CRM) software (Mandatory skill): Ability to use CRM tools for managing customer interactions.
  • International call handling (Mandatory skill): Skilled at managing and resolving queries from international clients over call.
  • Data entry and management: Proficient in accurately entering and managing data to maintain seamless operations.
  • Process optimization: Ability to streamline procedures for enhanced efficiency and effectiveness.
  • Cross-cultural communication: Effectively communicate and interact with people from different cultural backgrounds.
  • Time management: Capable of managing time efficiently to balance multiple tasks and meet deadlines.
  • Problem-solving: Strong analytical skills to identify issues and develop effective solutions promptly.

Roles and Responsibilities

  • Handle international client calls with professionalism, ensuring a high level of customer satisfaction and effective communication.
  • Utilize CRM software to manage customer data, track interactions, and maintain accurate records.
  • Perform data entry tasks accurately and promptly to support various process requirements.
  • Collaborate with team members to optimize processes and improve service delivery methods.
  • Engage in cross-cultural communication to understand and meet the diverse needs of international clients.
  • Prioritize tasks effectively to adhere to timelines and deliver quality results consistently.
  • Identify any potential issues and apply problem-solving skills to address them efficiently.
  • Maintain a positive and professional demeanor during all interactions to foster solid customer relationships.

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