Customer Service Associate

1 week ago

Gurgaon, Haryana, India Moretasks Business Solution Limited Full time

Job Title: Customer Analyst

Employment Type: Full-time (Morning/Day/Night rotational shifts)

Experience Required: 3-5 years

Working Mode: In-Office

Location: Sector 53, Gurgaon

Industry: Customer Service (International Non-Voice Process)

Salary: Best in industry

Job Summary:

We are looking for experienced and customer-focused professionals to join our international customer support team. The ideal candidate will have strong expertise in non-voice processes such as chat and email support, with the ability to handle global customers efficiently, professionally, and with high accuracy.

Key Responsibilities:

  • Provide real-time support to international customers through chat and email channels.
  • Handle customer queries, complaints, and requests with accuracy and efficiency.
  • Troubleshoot basic technical or product-related issues based on defined processes.
  • Maintain high standards of service quality, response time, and customer satisfaction.
  • Document customer interactions and update relevant systems/CRM tools promptly.
  • Escalate complex cases to the appropriate teams as per SOP.
  • Ensure adherence to SLAs, quality parameters, and compliance guidelines.
  • Collaborate with cross-functional teams to resolve customer concerns.
  • Contribute to process improvement initiatives and knowledge-base updates.

Required Skills & Qualifications:

  • 3–5 years of experience in international customer support, preferably in non-voice (chat & email) processes.
  • Excellent written communication skills with strong grammar and clarity.
  • Excellent comprehension and articulation skills (essential)
  • Ability to handle multiple chats simultaneously while maintaining quality.
  • Strong problem-solving attitude and customer-centric mindset.
  • Familiarity with CRM tools, ticketing systems, and chat platforms.
  • Ability to work in rotational shifts (including day, night & morning shifts).
  • Good typing speed and accuracy.
  • Strong attention to detail and ability to follow SOPs.

Preferred Qualifications (Good to Have):

  • Experience in travel industries.
  • Knowledge of basic technical troubleshooting.
  • Exposure to handling global customers (US, UK, AUS, etc.).

Job Type: Full-time

Pay: ₹400, ₹600,000.00 per year

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Application Question(s):

  • Are you comfortable with an on-site work setting?
  • Are you comfortable commuting to the job's location?
  • How many years of experince do you have in Customer Support?
  • Your last drawn CTC (in lakhs per annum)
  • Your expected CTC (in lakhs per annum)
  • Your availability to join (in days)

Work Location: In person

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