Associate- Customer service

4 days ago

Gurgaon, Haryana, India Amh Services Full time

About the Role

We are seeking a dedicated and customer-focused Voice Customer Service Representative to join our team. The ideal candidate will handle inbound and/or outbound calls, resolve customer inquiries, provide accurate information, and ensure a positive customer experience with every interaction.

Key Responsibilities

  • Handle a high volume of inbound/outbound customer calls in a professional and courteous manner.
  • Listen actively to customers' questions, concerns, and requests, and provide prompt, accurate solutions.
  • Troubleshoot issues and offer guidance based on company policies and procedures.
  • Document customer interactions and update CRM systems accurately.
  • Follow call scripts, quality guidelines, and compliance standards.
  • Escalate complex issues to the relevant departments when necessary.
  • Meet or exceed performance metrics such as call quality, customer satisfaction, and response time.
  • Maintain knowledge of products, services, promotions, and processes.
  • Ensure customer privacy and data confidentiality at all times.

Qualifications

  • High school diploma or equivalent; college education is a plus.
  • Previous experience in customer service or call center roles preferred.
  • Excellent verbal communication and active listening skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm under pressure and handle difficult calls professionally.
  • Proficiency in using computers and CRM or call center systems.
  • Willingness to work flexible shifts, including weekends or evenings if required.

Key Competencies

  • Customer-oriented mindset
  • Patience and empathy
  • Clear and confident speaking voice
  • Multitasking and time management
  • Team collaboration
  • Adaptability

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