Senior Operations Manager
1 day ago
Key Responsibilities:
- Oversee and manage daily operations for local and outstation deliveries.
- Supervise and guide the existing operations team to ensure timely dispatches and deliveries.
- Handle daily client coordination ensure order updates, resolve delivery issues, and maintain service excellence.
- Liaise with courier and transport partners to track shipments and resolve logistics bottlenecks.
- Identify and onboard cost-effective logistics partners while maintaining service quality.
- Monitor key account deliveries to ensure adherence to SLAs.
- Analyze and optimize delivery costings for better operational efficiency.
- Drive continuous improvement in systems, processes, and vendor performance.
Requirements:
- Graduate/Postgraduate in Operations, Supply Chain, or related field.
- 4+ years of experience in operations/logistics (preferably in food, FMCG, or HORECA sector).
- Proven track record in managing teams and handling multi-city deliveries.
- Strong problem-solving, coordination, and negotiation skills.
- Proficiency in MS Excel and ERP/CRM tools is a plus.
What We Offer:
- Opportunity to lead backend operations in a fast-growing food manufacturing brand.
- Dynamic work environment with autonomy and ownership.
- Competitive compensation based on experience.
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