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Client Specialist

2 weeks ago

Mumbai, Maharashtra, India Discoveries Quintessential Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Overall Fit Summary

A female graduate, aged 22–32, fluent in Gujarati or Marathi, with 1–4 years of experience in vendor/customer communication roles. She should be confident on calls, disciplined working from home, comfortable with basic tech, and excited about growing into a vendor success leadership role.

Profile of Suitable Candidates

Demographics & Background

  • Gender:
    Female (preferred - aligns with comfort and trust-building with vendors).
  • Age Range:
    22–32 years (young professionals with energy and adaptability).
  • Location:
    Anywhere in India (remote work)
  • Education:
    Graduate in any stream. Background in
    commerce, management, or communication
    is a plus but not mandatory.

Experience

  • 1–4 years
    in roles involving
    customer/vendor interaction
  • sales support, inside sales, customer service, vendor coordination, or procurement support.
  • Freshers with excellent communication and hunger to prove themselves can also be considered.
  • Experience with
    SMEs or regional businesses
    is a plus (because these vendors are often not highly corporate).

Skills & Traits

  • Communication:
    Clear, polite, and persuasive in English, Hindi, and at least one regional language.
  • Execution Focused:
    Comfortable making multiple calls/messages daily, following up till the outcome is achieved.
  • Relationship Builder:
    Can make vendors feel at ease and build long-term trust.
  • Outcome-Driven:
    Motivated by targets - onboarding, conversions, and response rates.
  • Tech Comfort:
    Can use WhatsApp Web, Excel/Google Sheets, Gmail, CRMs, and adapt to Workwise platform.
  • Discipline & Ownership:
    Can work independently from home with accountability on results.

Mindset

  • Sees this role as
    more than calling
  • understands they are part of a bigger project (helping vendors grow and contributing to industrial procurement success).
  • Growth-seeking:
    Open to becoming a
    Vendor Success Manager
    in the next 12–18 months.
  • Culturally aligned:
    Respectful, approachable, and patient - vendors should feel comfortable sharing openly.