Client Specialist

*Short Description for Internal Candidates

As a member of the NA Client Service Teams this role supports the processing of pre renewal, broking, binding and post binding activities required for placement and service of our NA CRB clients and prospects. The work closely with Client Advocacy, Client Service and Broking on a daily basis to delivery "White Glove Service" to our clients and prospects.

*Description for Internal Candidates

• Support Client Management and Client Advocacy colleagues with the preparation and management of tasks and deliverables required as part of the renewal process.

• Collaborate with functional teams to initiate and finalize client deliverables. Follow up and handle questions and requests for information from functional teams. E.g., Loss Runs, Policy Checking, Certificates, Accounting and Settlement.

• Support the billing and invoicing process by ensuring that all necessary documents and key data elements are included and accurate

• Support onboarding of new clients

• Create and manage Client Exposure details

• Support the renewal process with document preparation/management, data analysis/management and delivery as part of a packet to Advocacy/Service team in preparation for client renewals

• Schedule, attend and take minutes of Internal Strategy meetings

• Data entry required to load and update client details for submission, proposal, binding and billing

• Participate in the draft proposal creation process alongside the Client Team

• Collaborate with the Client Team to support the activities required to file taxes in a timely manner to avoid fines and penalties due to late fees

• Support the Client team in process of binding coverage with carriers by drafting of binding confirmation documents and following up with carriers for receipt of binders

• Support in preparation of the 'Summary of Insurance' to facilitate Clients understanding of their coverage

• Arrange and facilitate internal strategy meetings to discuss insurance upcoming renewals for a specific period. Support Client Managers and Account Executives in the coordination process

• Monitor renewal activities and assist in the preparation, review and update of documents and data required for the renewal process

• Support the Client Service and Advocacy teams with reporting needs

• Support the Client Service and Advocacy teams in the skillful management of ad hoc and mid term requests to support such activities and endorsements, certificates, loss runs,

*Qualifications for Internal Candidates

Qualifications:

• Graduate
• Any insurance qualification (Preferred)

Knowledge and Experience:

• 2 to 5 years for experience in the Insurance renewal cycle business
• US insurance experience (Preferred)
• Understanding of the end-to-end insurance renewal cycle and its stages
• Thorough knowledge and understanding of various insurance documents
• An understanding of catastrophe modelling will be useful

Required Characteristics:

• Communication – Fluent in written and spoken English with a high level of competency in comprehension, ensuring the accuracy and quality of the information conveyed

• Problem-Solving – Comprehend complex information and follow standard operating procedures to provide appropriate solutions to customer inquiries

• Adapts to Change – Flexible and adaptable to handle changing demands and situations effectively and efficiently

• Task Prioritization – Attention to day-to-day operations, ensuring that all tasks and responsibilities are covered efficiently and effectively with excellent prioritization and multi-tasking skills

• Attention to Detail – Close attention to details to ensure the accuracy and quality of the information provided to Clients

• Other skills

• MS Office i.e., MS Teams, Excel, Powerpoint, etc.
• Influencing Stakeholders
• Interpersonal Skills
• Working in Teams
• Driving Excellence