Client Support Specialist

2 days ago

Mumbai, Maharashtra, India Flashaid Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job Summary
We are looking for a proactive and customer-focused Client Support Specialist to join our team. The role involves managing inbound and outbound calls, addressing client queries efficiently, and identifying upselling opportunities to enhance client satisfaction and business growth. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a strong ability to build rapport with clients.
Key Responsibilities:
Call Management
  • Handle inbound and outbound calls professionally and in a timely manner.
  • Resolve client queries related to products, services, and account issues with clarity and efficiency.
  • Document call details and client interactions in the CRM system accurately.

Query Management
  • Address client inquiries through various communication channels, including calls, emails, and chats.
  • Coordinate with internal teams to provide prompt and accurate solutions.
  • Follow up on unresolved queries to ensure client satisfaction.

Upselling & Cross-Selling
  • Identify and recommend suitable products or services to meet client needs.
  • Promote add-ons and upgrades to enhance the client's experience.
  • Achieve monthly upselling and cross-selling targets.

Customer Satisfaction
  • Build and maintain strong relationships with clients by delivering exceptional service.
  • Gather client feedback to improve processes and service quality.
  • Ensure all interactions align with company standards and compliance guidelines.

Skills and Competencies
  • Strong verbal and written communication skills.
  • Excellent listening and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in using CRM tools and basic computer applications.
  • Goal-oriented with a focus on achieving sales and service targets.

Qualifications
  • Bachelor's degree in Business, Communication, or a related field.
  • 2+ years of experience in client support, customer service, or a similar role.
  • Experience in upselling or cross-selling is a strong advantage.
  • Familiarity with handling customer queries via calls and digital channels.

Why Join Us?
  • Be part of a team dedicated to delivering outstanding customer experiences.
  • Competitive salary with performance-based incentives.
  • Opportunities for professional growth and advancement.
  • A positive and inclusive work environment.

  • Client Operations Co-ordinator/Specialist

    1 week ago

    Mumbai, Maharashtra, India DynaNet Online Support Full time ₹ 2,64,000 per year

    Client Operations Co-Ordinator/Specialist (On-Site)Please read all the details carefully before applying. Location:Charni RoadMumbai, India (Onsite) About Us:At DynaNet Online Support, we specialize in delivering outsourced customer experience and operational support solutions to high-growth brands. We partner with clients across industries to streamline...

  • Client Servicing Specialist

    1 week ago

    Mumbai, Maharashtra, India AnyMind Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAnyMind Group is a BPaaS company specializing in marketing, e-commerce, and digital transformation, offering both point-based solutions and a comprehensive suite of interconnected products to drive next-generation commerce. The company provides tools ranging from cloud manufacturing and e-commerce enablement to marketing, logistics, media,...

  • Client Support Specialist

    1 day ago

    Mumbai, Maharashtra, India Zyvka Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Title: Client Support ExecutiveCompany Information Strique is a series-A funded SaaS marketing automation platform that empowers businesses with automated marketing reports, AI-driven insights, and scheduling features. Used by over 100+ brands worldwide, it helps companies streamline marketing efforts and reduce manual tasks. Job...

  • Client Success Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Oracle Financial Services Software Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Client Success Specialist (MySql) Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

  • IT Support Specialist

    1 day ago

    Mumbai, Maharashtra, India Envision Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionEnvision Overseas Education Consultants specializes in guiding students toward achieving their dreams of studying at top international universities. With a global network and personalized guidance, Envision offers end-to-end support from career counseling to visa assistance. Our expert team ensures students and their families feel...

  • Operational Support Specialist

    5 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    HO Product Team - TPP-HO & SUPPORT-Third Party Products 1. Servicing Sales team and Investment Specialist Team to Achieve their PMS/AIF Sales Target by Providing Operational Support. 2. Coordinating with All Product Manufacturers for data collating data including Investments, Redemption, Change of Broker Code and Additional Investments, for successful...

  • Leadership Support Specialist

    3 days ago

    Mumbai, Maharashtra, India Apex One Full time ₹ 10,00,000 - ₹ 17,00,000 per year

    Locations: Mumbai | PuneRole: Leadership Support Specialist (supporting senior management in US, UK & Europe virtually)Key Highlights:Age Limit: Up to 45 yearsExceptional communication skills & stable career background requiredCTC Range: Up to ₹17 LPA (Lead / Sr. Lead: ₹10–17 LPA)Hybrid Model: 1 week WFO & 3 weeks WFH (subject to business needs)Shifts:...

  • Client Success Specialist

    1 week ago

    Mumbai, Maharashtra, India ORACLE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Client Success Specialist (MySql) Location: MUMBAI, MAHARASHTRA, IndiaJob Identification: 298155Job Category: SalesPosting Date: 07/23/2025, 04:46 PMRole: Individual ContributorJob Type: Regular EmployeeDoes this position require a security clearance? NoYears: 10 yearsApplicants: Less than 10 applicantsAdditional Info: Visa / work permit...

  • Client Specialist

    3 days ago

    Mumbai, Maharashtra, India WTW Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description*Short Description for Internal CandidatesAs a member of the NA Client Service Teams this role supports the processing of pre renewal, broking, binding and post binding activities required for placement and service of our NA CRB clients and prospects. The work closely with Client Advocacy, Client Service and Broking on a daily basis to delivery...

  • Technical Support Specialist

    1 day ago

    Navi Mumbai, Maharashtra, India Care infotech Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionCare Infotech specializes in providing reliable IT support services, including desktop, laptop, and server support. The company offers flexible IT job opportunities on both call and day-to-day basis to meet the needs of its clients. Care Infotech is committed to delivering efficient and responsive IT solutions. Based in Mumbai, the company...