Client Support Specialist

1 day ago


Mumbai, Maharashtra, India Zyvka Full time ₹ 4,80,000 - ₹ 6,00,000 per year
Job Title: Client Support ExecutiveCompany Information Strique is a series-A funded SaaS marketing automation platform that empowers businesses with automated marketing reports, AI-driven insights, and scheduling features. Used by over 100+ brands worldwide, it helps companies streamline marketing efforts and reduce manual tasks.
Job Summary Location: Chandivali, Mumbai Years of Experience Required: 1 - 3 Years Budget- 4-5 lpa Notice Period: ImmediateResponsibilities
  • Manage and maintain strong relationships with existing clients.
  • Understand client needs, provide tailored solutions, and ensure timely issue resolution.
  • Onboard new clients, conduct training sessions, and ensure seamless integration.
  • Collaborate with internal teams (Sales, Product, and Tech) to address client concerns.
  • Identify upsell/cross-sell opportunities.
  • Analyze client feedback, identify trends, and suggest process improvements.
  • Maintain accurate records of client interactions.
SkillsMust-Have Skills
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong analytical and organizational skills.
Good-to-Have Skills
  • Familiarity with marketing automation, analytics, or performance marketing.
  • Experience of SAAS platforms.
Qualifications Experience: 1 to 3 years of experience in client servicing, account management, or related fields.

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