Client Success Operations Specialist

Client Success Operations Specialist

Let's be #BrilliantTogether

ISS STOXX is hiring a ESG Client Success Operations Specialist to join the Mumbai Team (Goregaon East).

Overview :

ISS STOXX sustainability solutions enable investors to develop and integrate responsible investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. It also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.

As part of the overall Sustainability Solutions Client Success team the successful candidate would be an integral part in helping shape and enhance our client offering and the processes supporting this.

Responsibilities :

• Analyse current business processes and workflows, identify bottlenecks, recommend solutions and drive continuous process optimization.

• Develop and maintain processes documentation to ensure processes are clearly identified, defined and documented in line with global industry standards.

• Develop and maintain knowledge articles, guides, and other documentation within our internal knowledge base.

• Review and enhance usage of our CRM systems such as Salesforce, Responsive, JIRA, and Service Now.

• Manage the lifecycle of knowledge articles, including creation, review, and retirement.

• Co-ordinate with internal stakeholders to ensure ISS Sustainability solutions is aligning with client needs at each step of the research, product development, marketing and sales efforts.

• Assist in competitor analysis activities.

• Ensure comprehensive internal communication via newsletters, client communications and regular meetings.

Qualifications :

• Bachelor's degree, MBA or masters degree will be a plus.

• Minimum 3+ years of relevant full time work experience in knowledge/process management.

• Experience in process management and familiarity with tools like Power Automate.

• Experience with ServiceNow and strong understanding of knowledge management principles and best practices.

• Working knowledge of Data Visualization and reporting tools like Power BI.

• Excellent communication, collaboration, and training skills.

• Ability to analyze data and identify trends.

• Strong project management/organizational/multi-tasking skills required.

• Outstanding written and verbal communication and presentation skills.

• Experience with ESG research and data a bonus.

• Strong interpersonal skills and ability to thrive in a cross-functional team.

• Absolute personal and business integrity.

#ENTRYLEVEL

#ESG

#LI-AK

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let's empower, collaborate, and inspire.

Let's be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS ESG solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS ESG also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.

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Institutional Shareholder Services ("ISS") is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.