Assistant Manager- CRM

1 day ago

Gurgaon, Haryana, India Adani Realty Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Objective:

To ensure to manage all CRM Gamut. To manage customers & team for project assigned. Onboarding

customers for new launches with enhancing customer experience with good CSAT & NPS score.

Fixing an appointment for handover with customers after collecting all dues.

To own process from Booking to possession of units.

Roles and Responsibilities:

Strategic:

  • Client Servicing & supporting by fixing an appointment for handover & at

SRO for ATS/AFS.

  • Interacting with the customers to resolve queries, complaints, and

requests for information.

  • Exclusively handling Possession & Snag rectifications with coordinating

with project team.

  • Ensure customer satisfaction and customer delight with adherence of

process.

  • Coordination internally with BO, F&A, Legal, Liaison for documentation.
  • Manage and operate Customer service portals & maintaining TAT for

interaction/complaints

Operational:

  • Handling Walkins, Emails, Registrations, Collections & Handovers for

assigned project.

  • Ensuring Customer Delight by quick resolution of query/complaints.
  • Maintaining Collection efficiency & Bank Liaison for loan support/APF.
  • Maintaining MIS for assigned projects for ATS, AFS & Handovers.
  • Effectively responding to customers queries & resolving in defined TAT.
  • Managing customers appointments for seamless operation (i.e. ATS/CD

Registration, handover of unit)

  • Responding Emails, Handling Walk inns & Execution of documents of

AFS & ATS.

  • Supporting Sales team in new launches & Seamless onboarding in

system post sales.

Key Interactions:

Internal

  • Sales Team
  • Legal Team
  • Projects Team
  • Finance and Accounts/Back Office

External

  • SRO Vendors
  • Customers
  • SRO officials
  • Banks for Home Loans/AFS Handover

Job Profile:

Educational Qualification and Experience:

  • PGDBM/ MBA with 5 to 8 years of experience from Real Estate/Telecom/Hospitality industry.
  • Must have knowledge of working on Sales Force software.
  • Excellent english communication skills, both verbal and written.
  • Very good Presentation Skills.
  • Present assignment should be with Real Estate Developer with minimum two years experience in
  • Project Handover and New Project launch, prior experience maybe in Telecom/Hospitality industry.

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