Team Lead Customer Service

1 week ago


Bengaluru, Karnataka, India Infosys Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Key Responsibilities:
  • Customer support Team Leading experience people management experience Conducting performance reviews Appraisal discussion s Monthly reviews etc
  • Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner ensuring a high level of customer satisfaction
  • Sales Campaigning Selling cross selling and upselling products to drive additional revenue
  • Resource Planning Career planning Performance Management Work Force Management Team SLA KRA KPI CSAT Training
  • Effectively reviewing handle client escalations monitor analyze key performance indicators KPIs driving continuous improvement
  • Experience or knowledge for Messaging Web chat
  • Experience Knowledge of Service Levels Quality and Productivity KPI s
  • Manage shrinkages
Preferred Skills:

Customer Service



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