
Relationship Manager
2 days ago
Role & responsibilities
1 . ATM - Uptime Management
- Monitor and manage First Level Maintenance (FLM) and Second Level Maintenance (SLM) activities ensuring quick response to ATM incidents.
- Track and report ATM uptime performance against SLA commitments to client banks.
Coordinate with IMSC, field engineers, and vendor partners to minimize service disruptions.
Cash Loading & Evacuation
Ensure smooth coordination with Cash Replenishment Agencies (CRA) for loading and evacuation of cash.
Escalate and resolve discrepancies related to CIT/CRA operations with banks/vendors.
Relationship Management & Client Engagement
Serve as the single point of contact for client banks for operational issues and escalations.
- Conduct periodic review meetings with banks to discuss performance, SLA adherence, and service improvements.
- Build and maintain strong relationships with client stakeholders to enhance customer satisfaction.
Provide proactive insights and recommendations to improve ATM availability and efficiency.
Financial Management
Ensure timely preparation and submission of invoices in line with contractual terms.
- Track collections and follow up with client banks for timely payment realization.
Coordinate with Finance and Operations teams to resolve disputes in billing and collections.
Projects & Service Enhancements
Collaborate with internal teams (Operations, Vendor Management, Cash Management) for smooth execution of client projects.
Preferred candidate profile
Graduation in any field
3-5 years of experience in relationship management or client relations in the BSFI sector
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