Workforce Management Executive

4 days ago


Hyderabad, Telangana, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job description

Role & responsibilities

  • Utilization optimization opportunity identification
  • Understanding the customer requirements
  • Providing the solution to meet the customer requirements
  • Customer Relationship
  • End to End WFM Support
  • Ability to work on all planners and other analytics key deliverables
  • Analysis of reports including process dashboards & initiate appropriate action plans.
  • Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared.
  • Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas.

Preferred candidate profile

  • Has Knowledge/ Hands on in generating Forecasting, Planning, Scheduling
  • Able to work on MS-Office Excel, Word & P.PT
  • Individual Contributor as a role.
  • Excellent verbal & written communication & presentation skills
  • Good Interpersonal & people management skills with problem solving approach
  • Should be able to independently handle client communications, 3 Years of Experience in Forecasting/Capacity Planning/RFP
  • Aware of Quality tool LEAN, Six-Sigma. Preferably Lean and Green belt certified
  • Demonstrate Customer Service Skills.
  • Must handled a team.

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