Senior Workforce Manager

3 days ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business.

As Senior Workforce Manager, You Will…

  • Be responsible for various functions including capacity planning, resource management, forecasting, and scheduling
  • Lead a team of individuals that design, develop, and execute WFM planning which helps business drive center KPIs
  • Maintain effective relationships with Business Partners, Clients, and Account Managers to identify areas of service improvement
  • Implement regular cadence for future training needs and requirements to handle future forecast and staffing needs
  • Lead strategic initiatives which seek to achieve cost savings, service improvements, and competitive advantage through budget forecasting, planning, and scheduling recommendation with Business Operations
  • Be responsible for end to end business delivery, development, and implementation of contingency planning, leading to coordinate with all stakeholders identifying opportunity areas for service improvement and cost efficiencies
  • Drive business benefits through self-initiated projects
  • Act as a Subject Matter Expert (SME) for resource planning and scheduling

As Senior Workforce Manager, You Have…

  • Post-secondary degree, or certificate, with a focus in a related discipline (required)
  • Minimum 3 years experience in a Call Center or Service-Oriented Industry
  • Minimum of 3 years experience as a Workforce Manager managing multiple clients/accounts
  • Solid experience in Capacity Planning and Forecasting
  • Strong analytical, problem-solving, technical, information-management, and decision-making skills are required
  • Excellent project management and computer (MS Office) skills
  • Demonstrated strong interpersonal and communication skills
  • Superior organizational skills and the ability to follow through
  • Service oriented attitude
  • Ability to adapt to change and innovation
  • Ability to work in a fast-paced, hectic, changing environment
  • Ability to adhere to all organizational policies and procedures
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Strategic thinking skills
  • Experience planning and monitoring for results

  • Workforce Manager

    11 hours ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the JobWe are changing the way people think about customer care, and we need your helpWere seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our...

  • Supervisor, Workforce Management

    1 week ago

    Hyderabad, Telangana, India TriNet Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...

  • Supervisor, Workforce Management

    1 week ago

    Hyderabad, Telangana, India TriNet Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...

  • Manager - workforce management - L2

    2 days ago

    Hyderabad, Telangana, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are looking for a skilled professional with 8-10 years of experience to join our team as a Manager - Workforce Management in Wipro Limited, located in the IT Services & Consulting industry.Roles and ResponsibilityManage and oversee workforce management activities to ensure optimal productivity and efficiency.Develop and implement strategies to improve...

  • Senior Manager, Global Workforce Solutions T500-19991

    4 weeks ago

    Hyderabad, Telangana, India McDonald's Full time

    About McDonald's: One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...

  • Workforce Management Lead

    1 week ago

    Hyderabad, Telangana, India t3 Strategic Partners Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Workforce Management (WFM) Lead ( NIGHT SHIFT)PERSON HAVE TO WORK IN NIGHT SHIFTAbout the RoleWe are seeking a detail-oriented and strategicWorkforce Management (WFM) Leadto oversee workforce planning, forecasting, scheduling, and performance analysis. This role is critical in ensuring optimal staffing levels, efficient resource allocation, and data-driven...

  • Assistant Manager Workforce Management

    3 days ago

    Hyderabad, Telangana, India t3 Strategic Partners Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the RoleWe are looking for a detail-oriented and analyticalAssistant Manager – Workforce Management (WFM)to join our operations team in Hyderabad. The role involves managing forecasting, scheduling, and real-time workforce optimization to ensure operational efficiency and meet business objectives.Key ResponsibilitiesDevelop and maintain accurate...

  • Workforce Management and Business Insights Analyst

    4 days ago

    Hyderabad, Telangana, India ProPharma Full time ₹ 4,50,000 - ₹ 13,50,000 per year

    For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the...

  • Workforce Management

    4 days ago

    Hyderabad, Telangana, India Electronic Arts Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    General InformationLocations: Hyderabad, Telangana, IndiaRole ID209207Worker TypeRegular EmployeeStudio/DepartmentFan GrowthWork ModelHybridDescription & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the...

  • Workforce Management Senior Specialist

    3 days ago

    Hyderabad, Telangana, India Wise Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...