Workforce Manager
4 days ago
About the Job
We are changing the way people think about customer care, and we need your help
Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.
As Workforce Manager, You Will
- Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
- Interact with external partners and develop long term relationships
- Assist in analyzing partner metrics and staffing on a consistent basis
- Make recommendations for efficiencies on programs
- Actively manage, support, motivate and retain members of the Workforce team
- Participate in Sales meetings and requests for information
- Maintain awareness of emerging industry tools
As Workforce Manager, You Have
- A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)
- Experience working with Aspect software (considered an asset)
- Strong analytical, problem-solving, technical, information-management and decision-making skills
- Demonstrated strong interpersonal and communication skills
- Superior organizational skills and the ability to follow through
- Ability to work in a fast-paced, hectic & changing environment
- Ability to effectively interact with employees at all levels and people from diverse backgrounds
- Ability to think strategically
- Ability to plan and monitor for results
-
Manager - workforce management - L2
6 days ago
Hyderabad, Telangana, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are looking for a skilled professional with 8-10 years of experience to join our team as a Manager - Workforce Management in Wipro Limited, located in the IT Services & Consulting industry.Roles and ResponsibilityManage and oversee workforce management activities to ensure optimal productivity and efficiency.Develop and implement strategies to improve...
-
Workforce Management Lead
2 weeks ago
Hyderabad, Telangana, India t3 Strategic Partners Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWorkforce Management (WFM) Lead ( NIGHT SHIFT)PERSON HAVE TO WORK IN NIGHT SHIFTAbout the RoleWe are seeking a detail-oriented and strategicWorkforce Management (WFM) Leadto oversee workforce planning, forecasting, scheduling, and performance analysis. This role is critical in ensuring optimal staffing levels, efficient resource allocation, and data-driven...
-
Assistant Manager Workforce Management
6 days ago
Hyderabad, Telangana, India t3 Strategic Partners Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the RoleWe are looking for a detail-oriented and analyticalAssistant Manager – Workforce Management (WFM)to join our operations team in Hyderabad. The role involves managing forecasting, scheduling, and real-time workforce optimization to ensure operational efficiency and meet business objectives.Key ResponsibilitiesDevelop and maintain accurate...
-
Senior Workforce Manager
6 days ago
Hyderabad, Telangana, India IntouchCX Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Supervisor, Workforce Management
2 weeks ago
Hyderabad, Telangana, India TriNet Full time ₹ 12,00,000 - ₹ 24,00,000 per yearTriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...
-
Supervisor, Workforce Management
2 weeks ago
Hyderabad, Telangana, India TriNet Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...
-
Workforce Management
1 week ago
Hyderabad, Telangana, India Electronic Arts Full time ₹ 5,00,000 - ₹ 12,00,000 per yearGeneral InformationLocations: Hyderabad, Telangana, IndiaRole ID209207Worker TypeRegular EmployeeStudio/DepartmentFan GrowthWork ModelHybridDescription & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the...
-
Hyderabad, Telangana, India ProPharma Full time ₹ 4,50,000 - ₹ 13,50,000 per yearFor the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the...
-
Manager – Workforce Operations
6 days ago
Hyderabad, Telangana, India BlitzenX Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title:Manager – Workforce Operations & Talent FulfillmentLocation:Hyderabad, India (In-person, 5 days a week)Experience Required:8+ yearsRole OverviewBlitzenX is building a workforce designed to scale aggressively, and we need ahands-on operations leaderwho can run Hyderabad like a mission-critical hub. This role is not for paper-pushers or...
-
Hyderabad, Telangana, India Interscripts Software Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description: ERP & Workforce Management Application SpecialistCompany: InterScripts Software Pvt Ltd.Location: [Hyderabad, Telangana]Reports to: IT Applications Manager / Director of Information TechnologyJob SummaryThe ERP & Workforce Management Application Specialist is a key technical role responsible for the administration, configuration,...