Workforce Manager

4 days ago

Hyderabad, Telangana, India IntouchCX Full time US$ 90,000 - US$ 1,20,000 per year

About the Job

We are changing the way people think about customer care, and we need your help

Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.

As Workforce Manager, You Will

  • Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
  • Interact with external partners and develop long term relationships
  • Assist in analyzing partner metrics and staffing on a consistent basis
  • Make recommendations for efficiencies on programs
  • Actively manage, support, motivate and retain members of the Workforce team
  • Participate in Sales meetings and requests for information
  • Maintain awareness of emerging industry tools

As Workforce Manager, You Have

  • A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)
  • Experience working with Aspect software (considered an asset)
  • Strong analytical, problem-solving, technical, information-management and decision-making skills
  • Demonstrated strong interpersonal and communication skills
  • Superior organizational skills and the ability to follow through
  • Ability to work in a fast-paced, hectic & changing environment
  • Ability to effectively interact with employees at all levels and people from diverse backgrounds
  • Ability to think strategically
  • Ability to plan and monitor for results

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