Email and Chat process
5 days ago
Key Responsibilities:
- Email & Chat Support: Respond to customer queries and provide solutions via email and live chat.
- Problem Resolution: Handle customer concerns, troubleshoot issues, and offer solutions in a professional, clear, and concise manner.
- Product Knowledge: Maintain a thorough understanding of our products/services to deliver accurate information to customers.
- Escalation Handling: Escalate complex issues to the appropriate departments while ensuring customers are kept updated.
- Documentation: Log and document all interactions with customers in the CRM system.
- Feedback: Provide feedback on recurring customer concerns or issues to help improve processes and products.
Requirements:
- Experience: 0-2 years in customer service, preferably in email or chat support (Experience in night shifts is a plus).
- Communication Skills: Excellent written communication skills with the ability to articulate thoughts clearly and professionally.
- Technical Skills: Proficient in using email platforms, chat software, and basic CRM systems. Familiarity with helpdesk software is a plus.
- Problem-Solving Ability: Strong problem-solving skills with a customer-first approach.
- Shift Flexibility: Ability to work night shifts (e.g., 8:00 PM - 5:00 AM or as per the shift schedule).
- Attention to Detail: Accuracy in documenting customer interactions and resolving inquiries.
- Team Player: Able to collaborate with a remote or in-house team to achieve company goals.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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