Nonvoice - Chat-Email & KYC process

1 day ago

Mumbai, India Wings Global Services Full time

Job Description Company Overview Wings Global Services operates at the forefront of engineering services, integrating automation and cross-sector expertise across multiple industries including oil & gas, manufacturing, IT, and construction. With a strong focus on innovation and operational excellence, the company is dedicated to empowering future-ready professionals. Based in Mumbai, Wings Global Services is committed to strategic growth and sustainability within the ever-evolving global landscape. Job Overview We are seeking a dedicated Email and Chat Process Executive for our Mumbai office. This full-time, junior-level role requires a minimum of 1 year and a maximum of 3 years of relevant experience. The successful candidate will be responsible for handling non-voice customer interactions, ensuring client satisfaction through efficient email and chat communication. Qualifications and Skills Proficiency in email support to manage customer queries effectively, ensuring a quick and accurate resolution. Experience in live chat handling, adept at multitasking and maintaining customer engagement for timely issue resolution. Familiarity with CRM software such as Salesforce or Zendesk to streamline customer interactions and improve service delivery. Impeccable typing speed and accuracy, essential for documenting interactions and maintaining customer satisfaction. Competency in using Microsoft Office Suite for managing data and communicating effectively within the team. Experience with ticketing systems to track and resolve customer inquiries efficiently and maintain records. Strong data entry skills, vital for updating customer information and ensuring database accuracy. Excellent problem-solving skills, enabling quick thinking and effective solutions to customer concerns. Roles and Responsibilities Respond promptly to customer inquiries received via email and chat platforms, ensuring clarity and understanding. Manage CRM systems to document interactions and track customer issues and solutions provided. Maintain an organized and updated record of communications and customer feedback for consistent service improvement. Work collaboratively with team members to enhance customer service standards and share insights. Utilize problem-solving skills to troubleshoot customer issues and ensure satisfactory resolution. Assist in data entry and management tasks to ensure information accuracy and accessibility. Utilize Microsoft Office Suite for communication, reporting, and data analysis. Continuously improve email and chat handling techniques to optimize customer interactions and service delivery.

  • Nonvoice - Chat-Email & KYC process

    2 days ago

    mumbai, India Wings Global Services Full time

    Job DescriptionCompany OverviewWings Global Services operates at the forefront of engineering services, integrating automation and cross-sector expertise across multiple industries including oil & gas, manufacturing, IT, and construction. With a strong focus on innovation and operational excellence, the company is dedicated to empowering future-ready...

  • Nonvoice - Chat-Email & KYC process

    6 days ago

    Mumbai, Maharashtra, India Wings Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionCompany OverviewWings Global Services operates at the forefront of engineering services, integrating automation and cross-sector expertise across multiple industries including oil & gas, manufacturing, IT, and construction. With a strong focus on innovation and operational excellence, the company is dedicated to empowering future-ready...

  • Email And Chat Process

    1 day ago

    Mumbai, India Excederm Ai Limited Full time

    Description Excederm Ai Limited is looking for a passionate Entry-Level Email And Chat Process professional to join our innovative Sales department. In this role, you will have the opportunity to work remotely, handling email and chat processes to provide exceptional customer service and support. This is a full-time position offering flexibility and a...

  • Email And Chat Process

    1 day ago

    mumbai, India Excederm Ai Limited Full time

    Excederm Ai Limited is looking for a passionate Entry-Level Email And Chat Process professional to join our innovative Sales department. In this role, you will have the opportunity to work remotely, handling email and chat processes to provide exceptional customer service and support. This is a full-time position offering flexibility and a collaborative...

  • Email And Chat Process

    3 days ago

    Mumbai, India Excederm Ai Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Excederm Ai Limited is looking for a passionate Entry-Level Email And Chat Process professional to join our innovative Sales department. In this role, you will have the opportunity to work remotely, handling email and chat processes to provide exceptional customer service and support. This is a full-time position offering flexibility and a collaborative...

  • Email And Chat Process

    1 week ago

    Mumbai, India Excederm Ai Limited Full time ₹ 32,000 - ₹ 40,000

    Description Excederm Ai Limited is looking for a passionate Entry-Level Email And Chat Process professional to join our innovative Sales department. In this role, you will have the opportunity to work remotely, handling email and chat processes to provide exceptional customer service and support. This is a full-time position offering flexibility and a...

  • Customer Chat Support

    2 weeks ago

    Mumbai, India MyGlit Full time

    **Role**:Team Leader -(NonTechnical) **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Chat Support Graduate HSC Fresher nonvoice- FIRST SOURCE - Job Title: Non Voice (Chat Process) - Night Shift - We are looking for enthusiastic individuals to join our team as Non...

  • Customer Chat Source

    2 weeks ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Communication Communications nonvoice - We are hiring for Non Voice (Chat Process) NIGHT SHIFT We are looking for enthusiastic individuals to join our team as Non Voice (Chat...

  • Email & Chat Process / Non Voice

    1 day ago

    Mumbai, India Wings Global Services Full time

    Company Overview Wings Global Services operates at the forefront of engineering services, integrating automation and cross-sector expertise across multiple industries including oil & gas, manufacturing, IT, and construction. With a strong focus on innovation and operational excellence, the company is dedicated to empowering future-ready professionals. Based...

  • KYC Executive

    1 week ago

    Mumbai, Maharashtra, India Techplus Infotech Pvt. Ltd. Full time ₹ 2,40,000 per year

    Job Summary:We are looking for a detail-oriented and experienced Customer Executive – Back Office to support our KYC operations. The ideal candidate will have 2–4 years of back-office experience in verifying, processing, and maintaining KYC documentation in compliance with regulatory and internal policies.Key Responsibilities:Handle end-to-end...