Store Manager

2 weeks ago

Noida, Uttar Pradesh, India Weekday AI (YC W21) Full time ₹ 12,00,000 - ₹ 15,00,000 per year

This role is for one of the Weekday's clients
Salary range: Rs Rs ie INR 12-15 LPA)
Min Experience: 5 years

Location: Noida

JobType: full-time

We are seeking a dynamic and experienced professional to lead operations for a luxury jewellery boutique in Delhi and Bengaluru. The ideal candidate will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing retail team while maintaining the highest standards of luxury service.

Requirements
*Key Responsibilities
2. Sales & Performance Management
3. Team Leadership & Training
4. Customer Experience Excellence
5. Inventory & Loss Prevention
Key Skills & Competencies
Qualifications & Experience*

  • Store Operations Management
  • Oversee end-to-end store operations to ensure smooth, efficient, and customer-focused functioning.
  • Maintain adherence to SOPs, retail standards, and regulatory guidelines.
  • Manage visual merchandising to reflect brand aesthetics and seasonal themes.
  • Conduct routine audits for hygiene, inventory accuracy, security, and compliance.
  • Drive overall and category-wise sales performance; achieve monthly and quarterly revenue goals.
  • Review KPIs such as footfall conversion, average bill value, and customer trends to optimize outcomes.
  • Identify opportunities to enhance repeat business and customer retention.
  • Coordinate with merchandising teams for stock planning and timely replenishment.
  • Lead, coach, and motivate the boutique team including sales staff, cashiers, and front-desk personnel.
  • Conduct ongoing training sessions to improve product knowledge and elevate customer service.
  • Support career development and evaluate individual and team performance regularly.
  • Ensure every customer interaction reflects the boutique's luxury positioning.
  • Resolve escalated concerns with professionalism and empathy.
  • Foster a customer-first culture throughout the store team.
  • Utilize customer feedback to improve service quality and satisfaction scores.
  • Manage daily stock checks, opening/closing reconciliations, and accurate reporting.
  • Coordinate with procurement and vendors to maintain healthy stock levels and avoid excess inventory.
  • Implement loss prevention strategies and ensure staff are trained on safety protocols.
  • Oversee locker safety, daily stock transfers, and overall inventory integrity.
  • Strong leadership and people management skills
  • Passion for luxury retail and high-touch customer service
  • Knowledge of jewellery (gold, diamonds, precious stones) preferred
  • Strong analytical mindset with command over retail KPIs
  • Excellent communication, interpersonal, and problem-solving abilities
  • Proficiency with POS and inventory software systems
  • High attention to detail and organizational discipline
  • Bachelor's degree preferred (Retail Management, Business, or related field)
  • Minimum 5 years of retail experience, including 2-3 years in a managerial role (luxury retail or jewellery preferred)
  • Fluency in English and the local language (Hindi for Delhi / Kannada for Bengaluru)
  • Flexibility to work weekends, holidays, and extended hours as needed

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