Dark Store Manager

8 hours ago

Noida, Uttar Pradesh, India Reliance Retail Full time
  • Ensure smooth day-to-day dark store operations, adhering to defined SOPs and service standards.
  • Manage inbound and outbound activities including receiving, put-away, picking, packing, and dispatch.
  • Perform accurate order picking with speed and zero-error mindset to meet 1020 minute delivery SLAs.
  • Monitor real-time order flow and coordinate with delivery partners/riders for timely handover.
  • Maintain optimal inventory levels through regular cycle counts, stock rotation, and shrinkage control.
  • Ensure FEFO/ FIFO practices for perishable and non-perishable items.
  • Conduct shelf replenishment and maintain product visibility and hygiene within the store.
  • Handle customer return orders (RTVs) and defective/damaged goods as per the process.
  • Support with GRN, stock reconciliation, and documentation during audits.
  • Flag low-stock, near-expiry, and slow-moving items proactively.
  • Maintain cleanliness, safety, and compliance within the dark store at all times.
  • Collaborate with store supervisors and delivery partners to resolve operational bottlenecks.
  • Adhere to compliance, safety protocols, and loss-prevention practices.

Skills & Competencies

  • Strong understanding of dark store or warehouse operations.
  • Ability to work in fast-paced, time-sensitive environments.
  • Basic knowledge of inventory management systems and handheld devices.
  • Attention to detail with a focus on accuracy and speed.
  • Good communication and teamwork skills.
  • Willingness to work in Night shifts,

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