Helpdesk Support Engineer

We are looking for a dedicated and proactive Helpdesk Support to join our IT team. The role involves providing technical assistance, resolving IT-related issues, and ensuring smooth functioning of systems to support day-to-day business operations.

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: 2 to 3 yearsExperience in handling multiple external customersKnowledge of SLA, chargeable calls, and incident managementExperience in any ticketing toolPreferred: ITIL CertifiedInterview Process:1st Round : HR (Virtual)2nd...

Key ResponsibilitiesAct as the first point of contact for IT-related issues and service requests.Assign calls/tickets to the appropriate support team members based on priority and expertise.Monitor and track calls to ensure resolution within agreed SLAs.Coordinate with internal IT teams and vendors to resolve incidents and service requests.Prepare and...

Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: 2 to 3 yearsInterview Process:1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face)Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd and 4th Saturday...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

Role & responsibilitiesOnly for male candidatesAttend to resident queries and complaints via phone, email, or in person.Log and track complaints or service requests in the complaint management system.Coordinate with housekeeping, maintenance, electrical, and security teams to ensure timely resolution.Maintain proper records of visitor entries, resident...

Position Description: The CitiusTech Healthcare Technology Private Limited is seeking a Desktop Support Engineer.Candidate will be good team player & responsibilities will include skillset applicable for IT operations & Helpdesk management. Duties and responsibilities: Performs technical tasks such as installing, configuring, maintaining, troubleshooting,...

Skill, Knowledge & Trainings : - Basic troubleshooting skills in Windows server and Client operating systems. - Ability to understand precise problem definition over phone and providing requisite technical support. - Should have expertise to provide first level support for LAN & WAN networks - Should have hands on experience on IBM WebSphere MQ...

This position plays a pivotal role in ensuring seamless business travel experiences for employees and senior stakeholders. As the first point of contact, you will be responsible for handling a broad range of travel, administrative, and employee support queries The role goes beyond travel coordination—covering assistance with visa documentation, car lease...