Customer Care Executive
2 days ago
We are looking for a Customer Support Executive to handle customer queries, complaints, and post-sales support for our e-commerce platform. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first attitude.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat
Resolve issues related to orders, returns, payments, and deliveries
Maintain customer satisfaction by providing timely and accurate information
Coordinate with internal teams (logistics, warehouse, etc.) to resolve escalations
Record interactions and feedback in CRM tools
Requirements:
0–2 years of experience in customer service (preferably e-commerce)
Good command of English and local language(s)
Familiarity with CRM tools and basic MS Office skills
Strong interpersonal and communication skills
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