Chat Support Executive

2 days ago

Faridabad, Haryana, India Jiva Ayurveda Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Roles and Responsibilities

  • Provide chat support to customers through various channels (e.g., WhatsApp, Facebook Messenger).
  • Handle customer complaints and resolve issues in a timely and professional manner.
  • Work on rotational shifts, including evenings and nights as per business requirements.
  • Utilize non-voice communication skills to effectively communicate with customers over text-based platforms.
  • Collaborate with team members to achieve process goals and objectives.

Desired Candidate Profile

  • 0-1 year of experience in BPO or related industry.
  • Excellent written communication skills for effective email and chat correspondence.
  • Ability to work independently with minimal supervision during evening/night shifts.
  • Strong problem-solving skills for resolving customer complaints efficiently.

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