Global Onboarding Program Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: Global Onboarding Program Manager

Global Human Resources

Our mission is to identify, develop, and retain the talent and capabilities we need to drive business performance, and achieve our strategic objectives. We are committed to enabling a successful employee experience from Day One at Iron Mountain and creating a supportive, diverse, creative (and fun) work environment. We're dedicated to giving employees the HR resources and high level of strategic support they need when they need it, in an integrated, simplified and consistent way across the globe. 

Job summary

The Global Onboarding Program Manager plays a key role within the Onboarding COE responsible for designing, implementing, and managing the onboarding program in alignment with regional needs. This role, reporting to the Director of Talent Acquisition Operations & Programs, oversees the development and maintenance of onboarding frameworks, workflows, and processes, while also tracking key performance indicators (KPIs) to measure program effectiveness and identify areas for improvement.

Your role in our mission: 

• Global Expansion: Partner with the Global Process Owner to lead the global expansion of Iron Mountain's Onboarding program, aligning roadmap with strategic initiatives. 

• Process Ownership: Serve as the primary point of contact and subject matter expert for the entire new hire onboarding lifecycle, from pre-boarding tasks to onboarding activities.

• Cross-Functional Collaboration: Partner closely with HR Business Partners, IT, Payroll, business onboarding coordinators Talent Acquisition, Facilities, and other relevant departments to ensure all onboarding steps are coordinated and executed effectively.

• Document & Compliance Management: Ensure all required new hire documents are accurately collected, processed, and stored, adhering to all legal and company compliance standards.

• Issue Resolution: Proactively identify and resolve any issues or bottlenecks in the global onboarding process, escalating complex problems as needed and driving solutions to prevent recurrence.

• Continuous Improvement: Regularly analyze onboarding data and feedback to identify areas for improvement in efficiency, user experience, and compliance. Propose and implement enhancements to workflows and overall processes.

• Stakeholder Communication: Provide clear and timely communication to new hires, hiring managers, and internal stakeholders regarding onboarding status and requirements.

• Reporting & Analytics: Develop and maintain reports on key onboarding metrics, such as cycle time, completion rates, and new hire satisfaction.

Global Rollout Program Responsibilities

• Provide input to the finalization of the Global Rollout Roadmap

• Partner with the Global Onboarding/Offboarding workstream lead/project manager on key activities as per the project plan

• Identify Onboarding COE resource needs, roles and responsibilities, and skill set to support the global rollout 

• Partner with Offboarding Program Lead to ensure coordinated project efforts on change management, deliverables, training, communication, etc.

• Follow global design principles for the onboarding process and ensure systems are optimized in the delivery of the onboarding experience to employees and hiring managers. 

Valued skills and experience:

• Bachelor's degree 

• Substantial experience working in a Global Onboarding role 

• Solid understanding of standard onboarding procedures, compliance requirements, and best practices.

• Excellent organizational skills with a keen eye for detail and process improvement.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience with Workday and ServiceNow is a plus.

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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