Program Manager

Job Title:
Program Manager

Location:
Vashi, Navi Mumbai (On-site)

Experience
: 4-7 Years

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses — a fully autonomous system that drives real revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders/CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, later acquired by Classplus), our team brings deep product expertise, execution speed, and a proven track record of building at scale.

We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products, this is your chance to lead from the front.

About the Role

We are looking for a Program Manager to own and drive client success and operational excellence at Grexa AI. This is a senior, high-ownership role where you'll design and scale processes, oversee multiple client journeys, and work directly with leadership to ensure our platform becomes an integral part of our clients' businesses.

You'll be the strategic link between clients, product, and leadership, ensuring smooth onboarding, deep adoption, and measurable revenue growth. Beyond managing client programs, you'll also help shape org-level strategies, team processes, and cross-functional initiatives that directly impact Grexa's growth trajectory.

Key Responsibilities

• Own and lead end-to-end client programs — onboarding, adoption, retention, and growth
• Design, implement, and scale operational processes that deliver consistent client success at scale
• Drive program governance by tracking KPIs, preparing dashboards, and presenting insights to leadership
• Act as the voice of the client by synthesizing feedback into actionable inputs for product and strategy teams
• Proactively identify growth opportunities within accounts, ensuring upsell/cross-sell and renewal success
• Lead cross-functional collaboration with Product, Sales, and Marketing to ensure operational alignment
• Mentor and guide Associate Program Managers or Analysts to deliver on program objectives
• Drive continuous improvement projects to enhance adoption, efficiency, and overall client experience
• Represent Grexa in strategic client conversations, building trust and long-term partnerships

Requirements

• 4-7 years of experience in Program Management, Operations, or Strategy in a product-based startup or SaaS company
• Proven ability to design and scale operational processes with measurable impact
• Strong problem-solving skills with a bias for execution and real-time decision-making
• Excellent stakeholder management and communication skills across internal and client-facing contexts
• Proficiency in CRM systems, Excel/Sheets, project management tools, and marketing/automation platforms
• Experience managing cross-functional initiatives and leading small teams/associates
• Prior exposure to mobile-first or SaaS products is a strong plus

Why Join Us

• Lead with Impact – Drive programs that directly impact client growth and Grexa's bottom line
• Work with Founders – Partner closely with IIT alumni and proven entrepreneurs who've scaled companies to $30M ARR
• High Growth – Be part of a venture-backed rocketship disrupting global marketing
• Ownership & Autonomy – Design and own processes, client journeys, and high-impact initiatives
• Mentorship & Learning – Work in a culture that values speed, experimentation, and continuous improvement
• Cutting-edge Tech – Access to AI-powered solutions that redefine marketing automation for SMBs