Program Manager

Role Program Manager Large Banking Digital Transformation Program

Domain Core Banking/Payments / Mobile Banking / Internet Banking

Working week 5 days in a weeek , 1st and 3rd Saturday working as per the norms.

Role & Responsibilities

• Being the face of TechM, at client premise, responsible for delivery assurance for all the programs and close customer interactions.
• To manage multiple complex customer programs from design and development to production with end-to-end delivery responsibility, ensuring delivery excellence and customer delight.
• Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
• Responsible for delivery operations that includes Master Incident Management.

Responsible for ADMS, AMS, Infra Management & Security management for the programs.
- Ensure that all customer feedback processes are completed on time.
- Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.
- Influence customer perception positively and contribute to relationship management and drive account farming.

Provide overall Technical/ Functional/ Management guidance to the team.
- Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams.

Contribute to the Digitization drive of the Bank.
- Ensure multiple program deliveries are within the budget, up to quality standards and as per the program delivery timelines committed to clients.
- Create a program level culture of giving the customer more for less.
- Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
- Ensure that both internal as well as client driven quality and compliance norms are met.
- Ensure complete contract management, including profitability and other parameters across multiple projects.
- Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project/program knowledge management related actions.
- Ensure that going forward the best practices become a part of the standard process.
- Create and maintain multiple program level dashboards to enable effective project/program management.
- Promote teamwork, motivate, mentor, develop subordinates and manage any conflicts within the teams.
- Align with the multiple units across teams for creating effective value chain for the customers.
- Ensure that skillsets in the team are built with the necessary certification.
- Play the role of the Mentor and Coach to the multiple program teams, sometimes working with many levels down, to both assess and develop their technical/professional capabilities.

Skills/Qualification

• Minimum experience of 15+ years
• Program Mangement 50%, Technical 50%

Candidate should be BE/BTech / MTech/MCA or Equivalent
- Should be working as a program head/director already in his current role for big team size program.

Should have majorly worked on JAVA/J2EE technology.
- Should be 100% from Banking and Finance Delivery background.
- Should have experience in handling Indian customers.
- Should be comfortable to work from client office premises.

Banking Domains Skills

• Banking Retail/Corporate Candidates may have experience in core Banking or retail baking or corporate banking.
• Cash Management/Loan Management
• Supply Chain finance or Financing domain for retail/corporate
• Asset & Liability Management/Wealth Management
• Treasury or Risk Management
• Global Payments using SWIFT or domestic payments using domestic available channels like UPI, etc.