Customer Care Representative

2 days ago


Panjim, Goa, India GoaMiles Full time ₹ 2,00,000 - ₹ 4,00,000 per year


Position Title: Customer Care Representative

Company Name: GoaMiles Pvt. Ltd.

Are you a people-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and have a passion for providing exceptional customer service? If so, we have the perfect opportunity for you

We are seeking a motivated and personable Customer Care Representative to join our team at GoaMiles Pvt. Ltd. As a Customer Care Representative, you will be the first point of contact for our valued customers and will be responsible for ensuring their satisfaction with our services. This role requires a high level of empathy, problem-solving skills, and the ability to think on your feet.

Key Responsibilities:

- Handle inbound calls, emails, and live chat conversations from customers

- Provide assistance and resolution to customer queries and concerns in a timely and professional manner

- Act as a liaison between the company and our customers, conveying information accurately and effectively

- Utilize active listening skills to understand and address customer needs and concerns

- Educate customers on our products, services, and promotions

- Identify and escalate complex or recurring issues to the relevant departments

- Keep accurate and detailed records of customer interactions and follow-up actions

- Strive to meet and exceed customer satisfaction targets and service level agreements

Requirements:

- Minimum of 1 year of customer service experience in a fast-paced environment

- Excellent verbal and written communication skills

- Strong problem-solving and critical-thinking skills

- Empathetic and patient, with the ability to remain calm and professional under pressure

- Ability to work independently and in a team environment

- Proficient in MS Office and other relevant software

- Flexible schedule, including weekends and holidays as needed

- Fluency in English and proficiency in local language(s) is a plus

Why Work With Us:

At GoaMiles Pvt. Ltd., we value our employees and believe in providing a positive and inclusive work environment. As a member of our team, you can expect:

- Competitive salary and benefits package

- Opportunities for growth and career advancement

- Training and development programs to enhance your skills

- Regular team outings and social events

- Supportive and collaborative work culture

Join Our Team:

If you are ready for a dynamic and rewarding career in customer service, then we want to hear from you Apply now to become a part of the GoaMiles Pvt. Ltd. family and help us elevate our customer experience to new heights.



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