Genesys Cloud Architect

1 day ago

Anywhere in IndiaMultiple Locations SUPERSOURCING TECHNOLOGIES PRIVATE LIMITED Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title : Genesys Cloud Architect / Developer

Experience : 8 10 Years (6 Years Relevant)

Location : PAN India Bangalore, Hyderabad, Pune, Chennai, Noida, Gurgaon, Kolkata, Coimbatore, Kochi, Bhubaneswar, Ahmedabad

About the Role :

We are seeking a highly skilled Genesys Cloud Architect / Developer with deep expertise in Genesys Cloud (PureCloud), Iframe UI Development, and Salesforce integration. The ideal candidate will be responsible for designing and implementing end-to-end contact center solutions, integrating cloud services, and optimizing workflows for scalability, performance, and customer experience.

Key Responsibilities :

Architecture & Design :

- Architect, design, and implement scalable Genesys Cloud (PureCloud) solutions tailored to enterprise contact center needs.

- Develop solution blueprints and design documents covering application, data, and integration architecture.

- Define and enforce architecture standards, best practices, and governance models.

- Lead connectivity and integration designs between Genesys Cloud, Salesforce, and other enterprise systems.

Development & Automation :

- Develop and manage Iframe-based UIs for seamless agent and customer interactions within Genesys and Salesforce environments.

- Automate provisioning, configuration, and deployment of cloud resources using Python, PowerShell, or Bash.

- Create scripts, APIs, and custom workflows for service orchestration and operational

automation.

- Integrate Genesys Cloud management tools with internal systems (e.g., monitoring, billing, and reporting tools).

Integration & Implementation :

- Implement secure and efficient integrations with Salesforce, CRM systems, and third-party APIs.

- Configure and manage Genesys Cloud Virtual Network environments, ensuring high

availability and data protection.

- Collaborate with business stakeholders, solution architects, and developers to deliver cohesive solutions.

- Ensure compliance with internal and external data protection, HA, and BCP standards.

Quality & Delivery :

- Perform hands-on coding, testing, and debugging of modules.

- Conduct code reviews and ensure adherence to best coding practices and Wipro standards.

- Prepare detailed technical documentation, flowcharts, and deployment plans.

- Participate in Agile ceremonies, sprint planning, and delivery reviews.

Customer Interaction & Support :

- Act as the primary technical point of contact for project stakeholders and clients.

- Capture and analyze customer requirements and translate them into scalable technical solutions.

- Ensure timely responses, clear communication, and exceptional service delivery to customers.

- Provide ongoing support and mentorship to junior developers and cross-functional teams.

Required Skills and Experience :


Mandatory :

- Strong hands-on experience with Genesys Cloud (PureCloud) architecture and development.

- Iframe UI Development experience for contact center applications.

- Salesforce integration experience (highly preferred).

- Proven experience in designing, architecting, and deploying scalable cloud-based solutions.

- Strong scripting/automation experience using Python, PowerShell, or Bash.

- Expertise in managing cloud networking, identity, and access management.

- Excellent problem-solving, debugging, and analytical skills.

Nice to Have :

- Knowledge of CI/CD, DevOps tools, and monitoring frameworks.

- Experience with RESTful APIs and event-driven integrations.

- Prior experience working in an Agile delivery environment.

Education :

- Bachelors degree in Computer Science, Information Technology, or a related discipline.

- Relevant Genesys certifications will be a plus.

  • Genesys Cloud Engineer

    4 weeks ago

    Hyderabad, Telangana, India, Telangana Intellectt Inc Full time

    Job Summary:We are seeking an experienced Genesys Cloud Engineer to join our team to design, configure, and optimize IVR solutions on Genesys Cloud CX. The ideal candidate should have a strong background in IVR development, cloud-based contact center platforms, and hands-on experience integrating with Amazon Lex, OpenAI models (e.g., GPT), or other...

  • Genesys Designers

    2 weeks ago

    India TESTQ Technologies Full time

    **Job Description**: Transformation, Implementation Experience in contact centers with at least 2 + years of experience Genesys cloud General Skills - GCP level real life experience working with Genesys cloud, Architect flow, WFM, roles and access groups, messaging, reporting. SSO, SCIM and REST based backend integration via data actions. Social - Hands on...

  • Genesys Developer

    1 day ago

    India Glansa Associates Full time

    Job Title: Genesys Developer Location: REMOTE, India Job Description: • Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. • Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...

  • Genesys Developer

    4 hours ago

    India Glansa Associates Full time

    Job Title: Genesys Developer Location: REMOTE, India Job Description: • Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. • Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...

  • Genesys Developer

    12 hours ago

    India Glansa Associates Full time

    Job Title: Genesys DeveloperLocation: REMOTE, IndiaJob Description:• Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...

  • Contact Center

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

  • Genesys Cloud Developer

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

  • ▷ Only 24h Left: Contact Center

    4 weeks ago

    Bengaluru, India HCLTech Full time

    Job Description Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development...

  • Telecom Engineer- Genesys Cloud

    6 days ago

    Hyderabad, India TP Full time

    Job Description Mandatory Technical Skills: - Experience administrating and supporting Genesys Cloud. - Exp in Inbound and outbound Call management on Genesys Cloud - Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. - Experience in understand and...

  • Telecom Engineer- Genesys Cloud

    3 weeks ago

    Hyderabad, Telangana, India, Telangana TP Full time

    Mandatory Technical Skills: Experience administrating and supporting Genesys Cloud. Exp in Inbound and outbound Call management on Genesys Cloud Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. Experience in understand and building flows within...