
Customer Service Analyst 1-Support
2 weeks ago
This role is responsible for performing solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicate and shadow end users, and test workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of the revenue back to the client and additionally be at risk of the client being able to opt out of the contract, resulting in reduced revenue.
This role is responsible for performing solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicate and shadow end users, and test workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of the revenue back to the client and additionally be at risk of the client being able to opt out of the contract, resulting in reduced revenue.
Career Level - IC1
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Customer Service Analyst 1-Support
2 weeks ago
India Oracle Full time ₹ 5,00,000 - ₹ 10,00,000 per yearJob Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...
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Customer Service Analyst 1-Support
2 weeks ago
India Oracle Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Technical Support Analyst(Tier 1 Support)
4 days ago
Bengaluru, India Bazaarvoice Full timeJob Description About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an...
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Hyderabad, India RSM US LLP Full timeJob Description We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our...
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Wfm Analyst-1
3 days ago
India American Express Global Business Travel Full timeEducation _(if beyond High School or equivalent_ - )_: College degree preferred Experience Target _(in this job or a related function/field)_: Minimum of 2 years call centre experience, minimum 18 months resource scheduling or real time management experience. **Skills**:Very good analytical skills, ability to work independently on a frequent basis....
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Service Desk Analyst
4 days ago
india TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
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Analyst, Customer Support
4 days ago
Bengaluru, India Saks Global Full timeJob Description Job Description Who we are: Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With...
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Customer Support Specialist
2 weeks ago
India Sterling Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionSterling Outsourcing from Poland is a professional outsourcing services provider specializing in delivering cost-effective, high-quality business support solutions. Based in Poland, Sterling offers a strategic advantage through a highly skilled workforce, competitive pricing, and EU-aligned business practices. The company focuses on areas...
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Support Analyst
2 weeks ago
Bengaluru, India (Hybrid) Urbint Full time ₹ 8,00,000 - ₹ 12,00,000 per yearSupport Analyst At Urbint, our mission is to make communities more resilient. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities and infrastructure operators across the country. We are a team of close-knit engineers, entrepreneurs, and data geeks who obsess over...
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Customer Support Executive
1 week ago
India impress.ai Full timeWe are looking for Associate Operations Analysts to join our team. An Associate Operations Analyst will study our organizational workflows and processes to support the Operations team by helping with client configurations. The role will entail working on projects serving impress.ai’s growing portfolio of clients across the globe including the US,...