Customer Support Specialist

2 days ago

India Sterling Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Company DescriptionSterling Outsourcing from Poland is a professional outsourcing services provider specializing in delivering cost-effective, high-quality business support solutions. Based in Poland, Sterling offers a strategic advantage through a highly skilled workforce, competitive pricing, and EU-aligned business practices. The company focuses on areas such as customer service, back-office support, IT services, and administrative functions, helping international clients streamline operations, reduce costs, and enhance efficiency.

With a strong emphasis on reliability, communication, and data security, Sterling Outsourcing serves clients across Europe and beyond. Role DescriptionSterling Customer Experience India Pvt. Ltd. is hiring for #customerexecutive operations for a#BPO in Powai #Mumbai.

It is part of the hashtag #SterlingOutsourcing group based out of Poland. Looking for immediate joiners only. Address - 1st Floor, Sterling, Supreme Business Park - A, wing, Powai.

Walk in interviews Monday to Friday at 12 pm. Contact details ***. Position: Analyst (Operations) for a Banking client

Company: Sterling Customer Experience Pvt. Ltd.Process: Chat based

Rotational shifts and rotational week offs

Location: Powai, MumbaiRole and Responsibility of an Analyst1. Customer Interaction: Engage with customers through live chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards.2. Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions.

Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction.3. Multitasking: Manage multiple chat sessions simultaneously while maintaining high service quality. ​4.

Complaint Handling and De-escalation: Manage and resolve customer complaints with empathy and professionalism. Utilize de-escalation techniques to address and mitigate customer dissatisfaction.5. Performance Metrics Adherence: Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction scores, and adherence to service level agreements (SLAs).6.

Compliance: Adhere to the policies, procedures, and data protection regulations during all customer interactions. Essential skills and QualitiesCommunication Skills: Clear and effective verbal and written communication to interact with customers and colleagues. ​Adaptability: Flexibility to handle various customer scenarios and adjust to changing processes.

Adaptability to work in a start-up environment. Technical Proficiency: Familiarity with CRM software, helpdesk tools, and other relevant technologies. Problem-Solving Abilities: Ability to analyze issues and develop practical solutions promptly.

​QualificationsEducation: Minimum HSC; graduates are preferred. Experience: 1–2 years in customer service or chat support roles is advantageous. Open to hire freshers as well with excellent communication skills.

Please share your resumes with Antariksh at **************@sterling-

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