Customer Support Specialist
2 days ago
Company DescriptionSterling Outsourcing from Poland is a professional outsourcing services provider specializing in delivering cost-effective, high-quality business support solutions. Based in Poland, Sterling offers a strategic advantage through a highly skilled workforce, competitive pricing, and EU-aligned business practices. The company focuses on areas such as customer service, back-office support, IT services, and administrative functions, helping international clients streamline operations, reduce costs, and enhance efficiency.
With a strong emphasis on reliability, communication, and data security, Sterling Outsourcing serves clients across Europe and beyond. Role DescriptionSterling Customer Experience India Pvt. Ltd. is hiring for #customerexecutive operations for a#BPO in Powai #Mumbai.
It is part of the hashtag #SterlingOutsourcing group based out of Poland. Looking for immediate joiners only. Address - 1st Floor, Sterling, Supreme Business Park - A, wing, Powai.
Walk in interviews Monday to Friday at 12 pm. Contact details ***. Position: Analyst (Operations) for a Banking client
Company: Sterling Customer Experience Pvt. Ltd.Process: Chat based
Rotational shifts and rotational week offs
Location: Powai, MumbaiRole and Responsibility of an Analyst1. Customer Interaction: Engage with customers through live chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards.2. Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions.
Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction.3. Multitasking: Manage multiple chat sessions simultaneously while maintaining high service quality. 4.
Complaint Handling and De-escalation: Manage and resolve customer complaints with empathy and professionalism. Utilize de-escalation techniques to address and mitigate customer dissatisfaction.5. Performance Metrics Adherence: Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction scores, and adherence to service level agreements (SLAs).6.
Compliance: Adhere to the policies, procedures, and data protection regulations during all customer interactions. Essential skills and QualitiesCommunication Skills: Clear and effective verbal and written communication to interact with customers and colleagues. Adaptability: Flexibility to handle various customer scenarios and adjust to changing processes.
Adaptability to work in a start-up environment. Technical Proficiency: Familiarity with CRM software, helpdesk tools, and other relevant technologies. Problem-Solving Abilities: Ability to analyze issues and develop practical solutions promptly.
QualificationsEducation: Minimum HSC; graduates are preferred. Experience: 1–2 years in customer service or chat support roles is advantageous. Open to hire freshers as well with excellent communication skills.
Please share your resumes with Antariksh at **************@sterling-
-
▷ 15h Left! Customer Support
5 days ago
India Checkmate Full timeWho We AreFounded in 2016 ItsaCheckmate is the industry leader in providing true end-to-end integration between restaurant point of sale POS systems and over 100 third-party delivery and ordering platforms Our technology automatically accepts orders from these platforms injects them directly into the restaurants existing POS and sends them to the...
-
Customer Support Specialist
1 week ago
Bengaluru, India KrazyBee Services Private Limited Full timeJob Description Department: Customer Support / Escalation Job Type: Full-time Location: Mahadevpura, Bangalore Shift: Day Process Type: Domestic Job Summary We are looking for a skilled and experienced Level 2 Customer Support Specialist to handle escalated and complex voice-based customer queries. As an L2 support executive, you will work closely...
-
Senior Specialist
5 days ago
India London Stock Exchange Group Full timeProud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video LSEG is the world s leading source of intelligent information for businesses and professionals We deliver intelligent information quickly and efficiently so professionals have...
-
Customer Care
1 day ago
Hyderabad, India UWorld Full timeJob Description UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations. We are seeking a Technical Support - Customer Care Specialist to serve as a primary point...
-
Customer Service Specialist
2 days ago
India EStreet Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany Description Welcome to EStreet IT Service & IT Consulting, a pioneer in digital marketing solutions since 2015. We specialize in crafting bespoke digital strategies, optimizing online presence through SEO, managing social media, running PPC campaigns, and designing user-friendly websites. Our commitment to excellence and cutting-edge technology sets...
-
Senior Specialist
5 days ago
Bengaluru, India LSEG Full timeJob Description Proud to share LSEG in the India is Great Place to Work certified (Jun 25 Jun 26). Learn more about life and purpose of our company directly from India colleagues video: Bengaluru, India | Where We Work | LSEG LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver intelligent information...
-
Customer Support Representative
1 week ago
India Precision Performance Bros Construction Corporation Full time ₹ 3,00,000 - ₹ 4,50,000 per yearPrecision Performance Bros. Construction Corporation is a leading recruitment agency specializing in sourcing top-tier professionals. Currently, we have a client with a growing Digital product and Construction products on the Asian market. We specialize in finding highly qualified specialists across various fields, including talent acquisition, marketing,...
-
Customer Support Representative
1 week ago
India Precision Performance Bros Construction Corporation Full timePrecision Performance Bros. Construction Corporation is a leading recruitment agency specializing in sourcing top-tier professionals. Currently, we have a client with a growing Digital product and Construction products on the Asian market. We specialize in finding highly qualified specialists across various fields, including talent acquisition, marketing,...
-
Technical Support Specialist
3 weeks ago
India The House Of Mercier Full timeThe House of Mercier is looking for enthusiastic individuals to join our team as Technical Support Specialists This is a unique opportunity to work remotely from anywhere in the world with no prior experience required Our commitment to training means you will receive all the support you need to thrive in this role and grow your career in the technology...
-
Customer Support Executive
2 weeks ago
India Leegality Full timeCompany Mission: Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis...
