Technical Account Manager

3 days ago

Bengaluru, Karnataka, India Adjust Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As a Technical Account Manager, you will be part of the APAC TAM team based in India, and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust. You are in charge of delivering exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product.

Empower Your Potential/ Responsibilities:

  • Technical contact for your clients within Adjust
  • Support your clients on how to best use the Adjust product and help them resolve any technical challenges
  • Provide daily support and have check-in calls with your client base
  • Work with a global Support team

Bring Your Knowledge/ Experience & Qualifications:

  • 3–5 years of experience in a client-facing technical role in advertising technology
  • Comfortable working cross-functionally in a fast-paced, global environment.
  • Excellent communication skills in English and XXXX is a plus
  • Excellent project management skills and experience handling multiple high-profile accounts.
  • An ability to break down complex topics in simple terms to ensure client understanding
  • Validated ability to independently acquire and apply technical knowledge
  • Strong understanding of digital advertising technologies as well as AdTech, MarTech, MMPs or similar companies within the SaaS industry
  • Experience in working with the terminal and data extraction, data transformation and data manipulation tools.
  • Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc.
  • App development experience, publishing apps to the stores, working with SDKs etc. is a plus
  • Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML,...) is a plus
  • Willingness to travel (if applicable)

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