Technical Account Manager

2 days ago

Bengaluru, Karnataka, India SHIELD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Technical Account Manager (Pre-sales Engineer) you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting.

  • You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer
  • You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case.
  • You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes
  • Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly
  • Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients
  • Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company's integrity and sanity
  • Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
  • Assist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success
  • Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization
  • Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology

Requirements

  • Minimum Bachelor's degree in Computer Science, Computer Engineering or related field
  • Overall 4+ years of experience in total with a minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments/ Mobile industry
  • Handson experience in SDK implementation is a plus
  • Hands on experience and good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
  • Strong experience in driving the integration and being a single point of contact with the clients to drive the POC end to end.
  • Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
  • Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience

  • Account Manager

    2 days ago

    Bengaluru, Karnataka, India Mewt Account Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Manage and oversee the daily operations of the accounting department including:Month and end-year process.Accounts payable/receivable.Cash receipts.General ledger.Payroll and utilities.Treasury, budgeting.Cash forecasting.Check runs. Perks and benefitsFlexible work hoursHealth insuranceYearly bonus

  • Financial Accountant

    2 days ago

    Bengaluru, Karnataka, India Mewt Account Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Managing and maintaining financial records, including general ledger accounts and financial statements.Reviewing financial documents and transactions to ensure accuracy and compliance.Forecast costs and revenuesManage tax payments Perks and benefitsFlexible work hoursHealth insuranceYearly bonus

  • Technical Account Manager

    2 days ago

    Bengaluru, Karnataka, India Siemens Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Account Manager Location: Mumbai, Gurgaon, Pune, Bangalore Purpose The Technical Account Manager manages the technical relationships with assigned customers, focusing on Automation and Digitalization solutions. Supports (Key-) Account Manager to develop account strategies. Main Responsibilities Technical Customer Engagement Acts as the main...

  • Technical Account Manager

    2 days ago

    Bengaluru, Karnataka, India Siemens Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Technical Account Manager Location: Kolkata, Mumbai, Gurgaon, Pune, Bangalore Purpose The Technical Account Manager manages the technical relationships with assigned customers, focusing on Automation and Digitalization solutions. Supports (Key-) Account Manager to develop account strategies. Main Responsibilities Technical Customer Engagement Acts as the...

  • Technical Account Manager

    2 days ago

    Bengaluru, Karnataka, India Siemens Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Technical Account ManagerLocation: Mumbai, Gurgaon, Pune, BangalorePurposeThe Technical Account Manager manages the technical relationships with assigned customers, focusing on Automation and Digitalization solutions. Supports (Key-) Account Manager to develop account strategies.Main ResponsibilitiesTechnical Customer EngagementActs as the main technical...

  • Technical Account Manager

    6 days ago

    Bengaluru, Karnataka, India McLaren Strategic Solutions (MSS) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Technical Account Manager (Bangalore | 5+ Years of experience) Seeking a proactive Technical Account Manager to manage client accounts, nurture relationships, and ensure continuous staff augmentation requirements. Ideal for candidates with a strong technical background and client engagement skills. Key Responsibilities • Act as the primary point of contact...

  • Technical Account Manager

    1 week ago

    Bengaluru, Karnataka, India Razorpay Software Pvt Ltd Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Technical Account Manager Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of...

  • Technical Account Manager

    1 week ago

    Bengaluru, Karnataka, India SHIELD Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are...

  • Technical Account Manager

    3 days ago

    Bengaluru, Karnataka, India Okta Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of...

  • Technical Account Manager

    4 days ago

    Bengaluru, Karnataka, India Relyance AI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    • Possess a deep understanding of all Relyance AI products and services, actively contributing to best practices for their implementation in both internal and customer-facing knowledge bases.• Proactively drive interactions, collaboration, and action plans to capture, report on, and increase product adoption.• Regularly participate in and contribute to...