Telecaller

2 days ago

Ahmedabad, Gujarat, India Shreehari Full time

Company Overview

is a prominent player in the education industry, headquartered in Ahmedabad, Gujarat. As an AIRC certified and ICEF agency status holder, we are also proud members of NAFSA and ICBC. Our core services include IELTS coaching and visa consulting, helping thousands of students achieve their dreams of studying abroad each year. With a dedicated team of employees, has established itself as a leader in the field of international education services.

Job Overview

We are seeking a Junior Telecaller to join our team in Ahmedabad on a full-time basis. Female candidates preferred. The ideal candidate will have a minimum of 1 year and a maximum of 3 years of relevant work experience. As a Telecaller, you will play a key role in engaging with potential students and clients, providing them with the necessary information and support for our services.

Qualifications and Skills

  • Excellent communication skills to convey information clearly and effectively to clients and colleagues alike, ensuring a strong mutual understanding.
  • Active listening capabilities to fully understand and address the client or prospective student needs and queries efficiently.
  • Proficiency in persuasion to convincingly articulate the benefits of our services and encourage engagement from potential customers.
  • Strong customer service skills to deliver a positive and helpful experience to anyone interacting with the company.
  • Phone etiquette to maintain professionalism and courtesy during telephonic conversations across various scenarios.
  • Problem-solving skills to effectively navigate and find solutions to any issues clients may encounter with ease.
  • Time management abilities to handle multiple calls and tasks efficiently, ensuring each client gets the attention they require.
  • Sales skills to identify opportunities and turn conversations into appointments and eventual sales, contributing to company goals.

Roles and Responsibilities

  • Initiate outbound calls to potential clients and students to discuss our educational and visa services offered by
  • Provide accurate information about our services and guide prospective clients in making informed decisions.
  • Respond to inquiries promptly and connect clients with the appropriate department for detailed assistance.
  • Maintain updated records of interactions, follow-up tasks, and outcomes in the customer relationship management system.
  • Meet daily and monthly call targets and conversion metrics established by the management team.
  • Collaborate with team members to improve sales pitches and share best practices for client engagement.
  • Identify potential leads and update the sales database with new information regularly.
  • Attend training sessions and meetings to stay up-to-date with service offerings and sales techniques.

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