Lead / Manager – Telecalling

4 days ago

Ahmedabad, Gujarat, India VRSamadhan Full time

  • Job Title: Lead / Manager – Telecalling

  • Experience Required:
    4–6 years (with minimum 2 years in a team leadership role)

  • Budget :
    ₹7–9 LPA
  • Preferred Gender :
    Male
  • Location:
    Mumbai
  • Work Mode:
    Work-from-Office

  • Interview Mode:
    Virtual (1st Round) + Final Face-to-Face

  • Position Overview:

  • We are seeking a dynamic and results-oriented Lead / Manager – Telecalling to manage our inside sales and customer engagement team based in Mumbai. The ideal candidate will have strong experience in inside sales, team management, and customer relationship handling. This role involves managing a small team of telecallers while also handling individual calling responsibilities to drive sales performance and ensure exceptional customer service.

  • Key Responsibilities:

  • Team Leadership & Management:
  • Lead, mentor, and motivate a team of 3–4 telecallers / customer service representatives.
  • Set performance targets and KPIs, monitor progress, and ensure high productivity.

  • Conduct regular performance reviews, feedback sessions, and training initiatives to enhance team efficiency.

  • Sales & Customer Engagement:

  • Handle outbound and inbound calls to generate leads, follow up on prospects, and convert opportunities into sales.
  • Support team members in managing customer interactions, resolving queries, and ensuring excellent customer satisfaction.
  • Achieve individual and team sales targets through consistent engagement and conversion activities.
  • Process Management & Strategy:
  • Develop and implement effective telecalling scripts and strategies to improve conversion rates.
  • Utilize CRM tools effectively for lead management, tracking interactions, and maintaining customer records.

  • Continuously identify areas for process improvement to enhance efficiency and performance.

  • Reporting & Analytics:

  • Monitor and analyze team performance metrics and prepare reports for senior management.
  • Track key sales indicators such as conversion rates, pipeline status, and call quality.

  • Use data insights to guide decision-making and improve results.

  • Qualifications & Skills:

  • Education:
    Bachelor's degree in Business, Marketing, or related field; MBA preferred.
  • Experience:
    4–6 years in telecalling/inside sales, with at least 2 years in a team leadership role.
  • Proven experience in managing telecalling or customer service teams.
  • Strong communication, persuasion, and negotiation skills.
  • Proficient in CRM tools and MS Office Suite.
  • Ability to multitask, meet deadlines, and thrive in a fast-paced environment.

  • Analytical mindset with strong problem-solving skills.

  • What We Offer:

  • Competitive salary package with performance-based incentives.
  • Opportunity to work in a dynamic, growth-driven environment.
  • Supportive and inclusive work culture encouraging professional development.
  • Scope for career advancement within the organization.

  • TeleCaller

    2 days ago

    Ahmedabad, Gujarat, India Simplihire Full time

    Company Overview: Simplihire is a leading organization in the None industry, dedicated to providing exceptional customer service solutions. With a strong focus on communication and customer engagement, we are committed to creating meaningful connections with our clients. Role and Responsibilities: As a TeleCaller, you will be responsible for making outbound...

  • Telecaller

    2 days ago

    Ahmedabad, Gujarat, India Doshion PolyScience Full time

    Company OverviewDoshion PolyScience Pvt Ltd, a vertical of DOSHION GROUP, specializes in manufacturing ion exchange resins, pharma polymers, and membrane performance chemicals. Based in Ahmedabad, we operate PAN India and export to over 40 countries, serving the water and wastewater treatment sector with turnkey solutions for more than 50 years.Job...

  • TeleCaller Cum Admin

    2 days ago

    Ahmedabad, Gujarat, India Innotek Furniture Fitting Private Full time

    We are looking for a dynamic and organized Telecaller Cum Admin who will be responsible for lead generation through telecalling, CRM follow-ups, and supporting the sales team with lead management. The role also includes administrative tasks such as assisting HR & Admin, coordinating travel bookings, arranging meetings, and managing inventory at the...

  • Telecaller

    7 days ago

    Ahmedabad, Gujarat, India RR Manpower Management Services Full time

    Job Title: TelecallerLocation: [Chandlodiya, Ahmedabad]Timing: 9:30 AM to 6:30 PMSalary: ₹12,000 – ₹13,000 per monthJob Description:We are looking for a female telecaller to handle incoming and outgoing calls, work on leads, and follow up with customers. The candidate should have good communication skills and a positive attitude.Responsibilities:Call...

  • Telecaller

    2 weeks ago

    Ahmedabad, Gujarat, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Looking for a skilled Telecaller to join our team at Weddings Bazaar by Kalvin International Private Limited. The ideal candidate will have 3-5 years of experience in the hospitality industry, preferably in hotels and restaurants.Roles and ResponsibilityHandle customer inquiries and provide excellent customer service.Manage reservations and bookings...

  • Telecalling Expert

    6 days ago

    Ahmedabad, Gujarat, India Internet Spark Full time

    About UsWe are looking for a dynamic and experienced Telecalling Expert with a specialization in the Digital Marketing and IT niche. Join our team and help us connect with potential clients, manage relationships, and drive our business growth.Key ResponsibilitiesLead Generation & Qualification:Filter and qualify potential leads.Maintain an updated list of...

  • Telecaller

    2 days ago

    Ahmedabad, Gujarat, India Shreehari Full time

    Company Overview is a prominent player in the education industry, headquartered in Ahmedabad, Gujarat. As an AIRC certified and ICEF agency status holder, we are also proud members of NAFSA and ICBC. Our core services include IELTS coaching and visa consulting, helping thousands of students achieve their dreams of studying abroad each year. With a dedicated...

  • Telecalling Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Devploy Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Hiring Telecallers in Ahmedabad Edu Qualification – GraduateSkill set – Gujarati, speaking , confident , Able to manage sales 0.6 months to 3 years experience in sales process.Age- Upto 34 years Call or

  • Telecaller

    2 weeks ago

    Ahmedabad, Gujarat, India Innotek Furniture Fitting Private Full time

    Company OverviewInnotek Furniture Fittings Pvt Ltd is a dynamic company located in Ahmedabad, operating within the Furniture and Home Furnishings Manufacturing industry. With a legacy of over 40 years, it focuses on delivering value through an extensive range of products like slides, hinges, handles, and connectors. The company is committed to creating a...

  • TeleCaller & Marketing Executive – USA, Canada & South America

    17 hours ago

    Ahmedabad, Gujarat, India M.Rsation Limited Full time

    Telecaller & Marketing Executive – USA, Canada & South AmericaNote:Please read the complete Job Description carefully before applying for this position.Company:M.R. Organisation LimitedLocation:Ahmedabad (Thaltej)Department:International Sales & MarketingEmployment Type:Full-timeAbout the Company:M.R. Organisation Limitedis a globally trusted manufacturer...