Tele Sales Head

2 days ago

Gurgaon, Haryana, India INDmoney Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role Summary:

  • Lead Tele Sales & strategy for Insurance across Life, Health and Assured Income Plans. Get into micro details of team functioning and understanding the gaps in sales conversion on a daily basis. Someone who is willing to dirty their hands and get into understanding training/skill/will/funnel conversion gaps.
  • Execute through sales team the the Monthly, Quarterly, and Annual sales number.
  • To drive the growth with internal/external sales/operations team management. Monitor the sales performance and achieve the required conversion rates on sales funnels.
  • Build a team with top talent in Sales / Ops, acquiring top quartile talent for IND Money's Insurance Business.
  • Give regular feedback to Product teams, help them in providing frictionless user experience in the pre purchase and post purchase insurance journey till claim settlement.
  • Partnership with the compliance team to follow IRDA regulations, ensuring no escalations or mis-selling.
  • Responsible for the overall growth of the business & customer engagement.
  • Partnership with ops and CS team to build high NPS business and improve the call-center efficiencies.
  • Create a scalable playbook that delivers customer success and high engagement.

Requirements:

  • Desired years of experience 7-12 years
  • First Principle thinker, demonstrating strong understanding of insurance products (preferably Life or health insurance) and insurance business metrics, managed sales P&L with business and team targets.
  • Built and scaled Contact center teams from scratch while maintaining RM economics
  • Past leadership experience in leading a leading B2C high performance insurance sales team
  • Understanding of regulatory & compliance with respect to the insurance business will be a plus.

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