Lead- Tele Collections

10 hours ago

Gurgaon, Haryana, India Fibe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary:

We are looking for an experienced and result-oriented Centre Head In-house Tele Collections to manage our internal collections setup comprising team leaders and tele-calling agents. The ideal candidate will be responsible for driving recovery performance, managing daily operations, and ensuring process compliance for unsecured loan collections.

Key Responsibilities:

  • Operations Management:

  • Oversee day-to-day operations of the in-house tele-collections center.

  • Manage and support a team of Team Leaders and Tele-Callers to meet recovery targets across different delinquency buckets.

  • Monitor call quality, productivity, and adherence to call scripts and compliance guidelines.

  • Performance Tracking:

  • Drive daily/weekly/monthly collection targets through structured follow-ups and team engagement.

  • Track individual and team performance, and initiate corrective action plans when needed.

  • Analyze collection trends and prepare actionable insights for improvement.

  • Team Management:

  • Hire, train, and mentor tele-collection staff and team leaders.

  • Conduct regular reviews, performance feedback sessions, and motivational activities to maintain team morale and productivity.

  • Reporting & MIS:

  • Ensure timely and accurate reporting of collection performance to senior management.

  • Maintain dashboards, performance trackers, and call logs for audit and monitoring purposes.

  • Compliance & Quality:

  • Ensure strict adherence to regulatory and internal compliance guidelines during customer interactions.

  • Implement quality checks and call audits to ensure professionalism and customer sensitivity.

  • Process Improvements:

  • Identify process gaps and recommend improvements to enhance recovery and operational efficiency.

  • Coordinate with tech and product teams for dialer optimization, CRM enhancements, and process automation.

Key Requirements:

  • Graduate in any discipline; post-graduate preferred.
  • 610 years of experience in tele-collections, with at least 23 years in a managerial/center head/team handling role.
  • Strong understanding of unsecured retail loan collections (PL, BNPL, Credit Card, etc.).
  • Experience managing in-house teams (not outsourced/vendor-managed).
  • Excellent leadership, communication, and analytical skills.
  • Proficiency in Excel, CRM tools, dialer systems, and MIS reporting.
  • Ability to work in a high-pressure, target-driven environment.

Key Requirements:

  • Graduate in any discipline; post-graduate preferred.
  • 6–10 years of experience in tele-collections, with at least 2–3 years in a managerial/center head/team handling role.
  • Strong understanding of unsecured retail loan collections (PL, BNPL, Credit Card, etc.).
  • Experience managing in-house teams (not outsourced/vendor-managed).
  • Excellent leadership, communication, and analytical skills.
  • Proficiency in Excel, CRM tools, dialer systems, and MIS reporting.
  • Ability to work in a high-pressure, target-driven environment.

  • Lead Tele Collection

    4 days ago

    Gurgaon, Haryana, India Fibe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Lead Tele Collections (Delhi Centre)Location: Delhi NCRExperience: 8+ years in collections, with proven experience managing large tele-calling operationsLevel: ManagerialAbout the RoleWe are seeking an experienced and dynamic Lead Tele Collections professional to head our Delhi Collection Centre, overseeing a large team of 150–200 collection agents, team...

  • Tele Collection Executive

    2 weeks ago

    Gurgaon, Haryana, India Wrixty Services Full time ₹ 24,000 per year

    The Collection Tele Caller is responsible for contacting customers to remind them of theiroutstanding payments, negotiating payment arrangements, and updating account information. Salary - Fresher -24k CTC HR connect Ms. Sangeeta Required Candidate profileExcellent listening + communications skills - English & Hindi Interpersonal Skills Integrity and...

  • Tele Caller

    2 weeks ago

    Gurgaon, Haryana, India Amogh Buildtech Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAmogh Buildtech Private Limited, founded in 2023, is a prominent provider of comprehensive End-to-End Real Estate Solutions in Gurgaon. With over 20 years of collective experience in Real Estate Advisory, we specialize in High-End Luxury Condominiums. Our team offers a diverse array of services, including expert guidance on buying and...

  • Portfolio Manager, Collection Telecalling

    2 days ago

    Gurgaon, Haryana, India Sbi Cards And Payment Services Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Deputy Vice President - Portfolio Manager , Collection Telecalling About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment...

  • Sales Executive – Tele Sales

    2 weeks ago

    Gurgaon, Haryana, India Petblush Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    CTC:Upto 3 LacsAbout PetblushPetblush is a fast-growing manufacturer, distributor, and brand of pet products, specializing in collars, leashes, harness, clothing, toys, and accessories. We are on a mission to bring innovative, high-quality products to the pet care industry while scaling our presence across India through both offline and online channels.Role...

  • Tele Sales

    2 weeks ago

    Gurgaon, Haryana, India Realty Smartz Pvt Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionRealty Smartz is the fastest-growing online real estate platform, offering innovative solutions to customers, channel partners, property seekers, and investors in the dynamic real estate industry. Our leadership and management team is well-versed in the changing landscape of real estate, helping buyers make informed investment decisions at...

  • Tele Counsellor

    6 days ago

    Gurgaon, Haryana, India CORPAVENUE Full time ₹ 21,000 - ₹ 25,000 per year

    Position: Tele CounsellorFunction: Outbound Tele CallingWork Timing: 10:00 AM – 7:00 PMWorking Days: Monday to Saturday (Sunday Fixed Off)Eligibility CriteriaEducation: Minimum 12th Pass (with results in hand)Experience: Freshers or candidates with at least 6 months of telecalling experienceAge Limit: 18 – 34 yearsLanguage Skills: Must be fluent in...

  • Tele Caller

    2 weeks ago

    Gurgaon, Haryana, India Grrow Property Management Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionEstablished in 2012, Grrow Property Management Pvt Ltd offers first-class real estate services to both end-users and investors. Operating from Gurgaon, the company boasts a vast portfolio of properties available for sale and rent. With years of expertise in the market, we strive to provide exceptional service and solutions for all real...

  • OTC Collections

    2 weeks ago

    Gurgaon, Haryana, India Wsne Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring OTC collections for the leading MNCLocation: GurgaonExperience: 3-5 yearsShifts: rotational shiftexcellent communication skillsshould have relevant experience into OTC collections, B2B collections, AR collections with SAP

  • Manager - Collections

    2 days ago

    Gurgaon, Haryana, India Freight Tiger Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The RoleBeing a Collections & Credit Control Lead, you will be responsible for leading and managing the credit control and collections functions of key businesses of the company. Your primary objective will be to optimize cash flow, manage working capital, deploy collection strategies, while leading a pan India team and maintaining positive...