Lead Tele Collection

4 days ago

Gurgaon, Haryana, India Fibe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Lead Tele Collections (Delhi Centre)

Location: Delhi NCR

Experience: 8+ years in collections, with proven experience managing large tele-calling operations

Level: Managerial

About the Role

We are seeking an experienced and dynamic Lead Tele Collections professional to head our Delhi Collection Centre, overseeing a large team of 150–200 collection agents, team leaders, and support staff.

This role is ideal for a leader who has hands-on experience managing end-to-end collections operations via a contact center setup — driving performance, ensuring compliance, and delivering results through people, process, and technology.

You'll be responsible for building a high-performing collections culture that balances customer empathy with recovery effectiveness while maintaining complete adherence to regulatory and organizational standards.

Key Responsibilities

  • Lead and manage the Delhi Tele-Collection Centre with 150–200 agents, team leaders, quality, and support staff.
  • Own and deliver collection performance metrics (recovery rates, delinquency reduction, roll rates, etc.) across early- and late-stage buckets.
  • Set and monitor daily/weekly/monthly targets for teams and ensure consistent achievement through performance reviews and analytics.
  • Drive process excellence — ensure scripts, call flows, and customer handling are compliant, effective, and customer-centric.
  • Collaborate with analytics, strategy, and product teams to refine collection strategies and improve conversion/recovery.
  • Ensure regulatory and compliance adherence, including RBI guidelines, fair practices code, and data protection standards.
  • Implement and optimize dialer management and workflow automation to enhance productivity.
  • Coach, mentor, and develop team leaders to build a strong second line of leadership.
  • Track and analyze key performance metrics (productivity, promise-to-pay, roll rate, resolution rates) to drive continuous improvement.
  • Coordinate with field collections, legal, and customer service teams for integrated recovery efforts.

What We're Looking For

  • Education: Graduate or Postgraduate in any discipline.
  • Experience: Minimum 8–10 years in collection operations, with at least 3–5 years in a leadership role managing a large contact centre (150+ seats).
  • Proven expertise in tele-collection strategy, people management, and performance improvement.
  • Strong understanding of RBI collection guidelines and compliance frameworks.
  • Excellent communication, analytical, and leadership skills.
  • Hands-on experience with dialer systems (predictive/manual), CRM tools, and collection MIS.
  • Ability to thrive in a fast-paced, target-driven environment

  • Lead- Tele Collections

    7 hours ago

    Gurgaon, Haryana, India Fibe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:We are looking for an experienced and result-oriented Centre Head In-house Tele Collections to manage our internal collections setup comprising team leaders and tele-calling agents. The ideal candidate will be responsible for driving recovery performance, managing daily operations, and ensuring process compliance for unsecured loan...

  • Tele Collection Executive

    2 weeks ago

    Gurgaon, Haryana, India Wrixty Services Full time ₹ 24,000 per year

    The Collection Tele Caller is responsible for contacting customers to remind them of theiroutstanding payments, negotiating payment arrangements, and updating account information. Salary - Fresher -24k CTC HR connect Ms. Sangeeta Required Candidate profileExcellent listening + communications skills - English & Hindi Interpersonal Skills Integrity and...

  • Tele Caller

    2 weeks ago

    Gurgaon, Haryana, India Amogh Buildtech Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAmogh Buildtech Private Limited, founded in 2023, is a prominent provider of comprehensive End-to-End Real Estate Solutions in Gurgaon. With over 20 years of collective experience in Real Estate Advisory, we specialize in High-End Luxury Condominiums. Our team offers a diverse array of services, including expert guidance on buying and...

  • Portfolio Manager, Collection Telecalling

    2 days ago

    Gurgaon, Haryana, India Sbi Cards And Payment Services Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Deputy Vice President - Portfolio Manager , Collection Telecalling About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment...

  • Sales Executive – Tele Sales

    2 weeks ago

    Gurgaon, Haryana, India Petblush Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    CTC:Upto 3 LacsAbout PetblushPetblush is a fast-growing manufacturer, distributor, and brand of pet products, specializing in collars, leashes, harness, clothing, toys, and accessories. We are on a mission to bring innovative, high-quality products to the pet care industry while scaling our presence across India through both offline and online channels.Role...

  • Tele Sales

    2 weeks ago

    Gurgaon, Haryana, India Realty Smartz Pvt Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionRealty Smartz is the fastest-growing online real estate platform, offering innovative solutions to customers, channel partners, property seekers, and investors in the dynamic real estate industry. Our leadership and management team is well-versed in the changing landscape of real estate, helping buyers make informed investment decisions at...

  • Tele Counsellor

    6 days ago

    Gurgaon, Haryana, India CORPAVENUE Full time ₹ 21,000 - ₹ 25,000 per year

    Position: Tele CounsellorFunction: Outbound Tele CallingWork Timing: 10:00 AM – 7:00 PMWorking Days: Monday to Saturday (Sunday Fixed Off)Eligibility CriteriaEducation: Minimum 12th Pass (with results in hand)Experience: Freshers or candidates with at least 6 months of telecalling experienceAge Limit: 18 – 34 yearsLanguage Skills: Must be fluent in...

  • Tele Caller

    2 weeks ago

    Gurgaon, Haryana, India Grrow Property Management Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionEstablished in 2012, Grrow Property Management Pvt Ltd offers first-class real estate services to both end-users and investors. Operating from Gurgaon, the company boasts a vast portfolio of properties available for sale and rent. With years of expertise in the market, we strive to provide exceptional service and solutions for all real...

  • OTC Collections

    2 weeks ago

    Gurgaon, Haryana, India Wsne Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring OTC collections for the leading MNCLocation: GurgaonExperience: 3-5 yearsShifts: rotational shiftexcellent communication skillsshould have relevant experience into OTC collections, B2B collections, AR collections with SAP

  • Manager - Collections

    2 days ago

    Gurgaon, Haryana, India Freight Tiger Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The RoleBeing a Collections & Credit Control Lead, you will be responsible for leading and managing the credit control and collections functions of key businesses of the company. Your primary objective will be to optimize cash flow, manage working capital, deploy collection strategies, while leading a pan India team and maintaining positive...