Collection Officer Field

21 hours ago


Cochin, Kerala, India HDB Financial Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Managing and monitoring delinquent account collection for the assigned portfolio.
  • Managing a team of Field Executives.
  • Managing field visits on timely basis
  • Appointing, managing & developing collection vendors to ensure collections from delinquent customers.
  • Ensuring call center activities are supported by robust field management.
  • Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow
  • Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.
  • Putting vendor management in proper shape to ensure smoother operations.
  • Formulating various processes related to customer services in initial phase and their compliance.
  • Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.


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