
Inbound Voice Support-Hindi
2 days ago
DEAR CANDIDATE,
one of a leading private bank is looking for a banking executive for their day-to-day operations.
Hindi -Must
Qualification - Any degree
Experience - fresher / 1-4 yrs exp
Location - Karapakkam , OMR, Chennai
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- · Raise Request & Complaints on behalf of the customer in the CRM tool.
- · Generate leads and educate customers about new products & their benefits.
- · Maintain and adhere to compliance guidelines
- · Capture problem indicators, highlight and suggest improvement
- · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- · Maintain adequate knowledge levels on products, processes and systems used
- · Ensure sales target are met
- · Skills Required:
- o Excellent verbal communication skills
- o Ability to comprehend, capture as well as interpret basic customer information
- o Strong customer service focus
- o Knowledge of Banking / Credit cards preferred
Skills Required:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
Work Timings: Rotational Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory).
Job Types: Full-time, Permanent, Fresher
Pay: ₹22, ₹35,000.00 per month
Benefits:
- Leave encashment
Application Question(s):
- Do you know Hindi and English
Education:
- Bachelor's (Required)
Work Location: In person
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