Inbound Voice Support-Hindi

5 days ago

Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time ₹ 3,60,000 - ₹ 4,20,000 per year

DEAR CANDIDATE,

one of a leading private bank is looking for a banking executive for their day-to-day operations.

Hindi -Must

Qualification - Any degree

Experience - fresher / 1-4 yrs exp

Location - Karapakkam , OMR, Chennai

  • Answer inbound calls and assist customers with their Queries/Request/Complains.
  • · Raise Request & Complaints on behalf of the customer in the CRM tool.
  • · Generate leads and educate customers about new products & their benefits.
  • · Maintain and adhere to compliance guidelines
  • · Capture problem indicators, highlight and suggest improvement
  • · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
  • · Maintain adequate knowledge levels on products, processes and systems used
  • · Ensure sales target are met
  • · Skills Required:
  • o Excellent verbal communication skills
  • o Ability to comprehend, capture as well as interpret basic customer information
  • o Strong customer service focus
  • o Knowledge of Banking / Credit cards preferred

Skills Required:

  • Excellent verbal communication skills
  • Ability to comprehend, capture as well as interpret basic customer information
  • Strong customer service focus
  • Knowledge of Banking / Credit cards preferred

Work Timings: Rotational Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

Languages Required: English + Hindi (compulsory).

Job Types: Full-time, Permanent, Fresher

Pay: ₹22, ₹35,000.00 per month

Benefits:

  • Leave encashment

Application Question(s):

  • Do you know Hindi and English

Education:

  • Bachelor's (Required)

Work Location: In person

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